An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.

Regardless of what time of day or night it is, property managers know that when tenants have an emergency or they think they do, they’re going to call. There's nothing like getting a non-emergency call in the middle of the night, and this is precisely why many property managers outsource their call answering to a professional answering service.

With an emergency response answering service, you can prepare for unexpected emergencies, disasters, inclement weather, and anything else that can compromise your business operations. Most importantly, you can still be available for your customers, employees and vendors when they need you the most.

How often do you get frustrated when you call a business, and nobody picks up? It costs money and missed opportunities, not to mention that it reduces customer satisfaction. It can also impact your reputation as a responsive business if customers can’t get in touch with you. Luckily, there is a solution, outsourced telephone answering services.

Early last year, the world was confronted by a crisis due to a pandemic known as COVID-19, which resulted in many drastic changes in the way people live. Companies have had to come up with new ideas to develop different strategies in order to keep their business going and at the same time be able to cater to their customer’s needs in a practical and safe manner.

If you are a small business owner or starting up a new company, things can get hectic real fast. It’s easy to get caught in the vortex of working in your business vs. building it. This is where a professional answering service that provides live virtual receptionist services can be of value.

Some know it as a lone worker app; others call it a man-down app or work alone system. No matter what you call it, an employee safety app can help keep field workers, technicians, and other employees safe.

Being an effective vendor-partner requires full engagement in a business relationship. Vendors and clients should equally participate in a mutually reciprocated collaboration. Being a committed vendor-partner is what truly sets the stage for a successful and productive long-term business relationship.

This past year has shown us that the need for available healthcare services is at an all-time high. COVID-19 has spurred the demand for urgent patient care and created new challenges for many healthcare administrators and medical offices.

We all know the primary driver of every business is client satisfaction. We also know that it's not always easy to achieve. Nowadays, consumers not only expect excellent service; they also expect to speak with a live person who can address their needs quickly. This is the differentiator between good service and a great customer experience.

Panic attacks are when a person finds themselves feeling intensely fearful, like they are faced with a fight-or-flight situation. This may be due to anxiety. Panic attacks may come with a sense of terror or dread, shortness of breath, rapid heartbeat, dizziness or shaking. They can be so intense that the person may believe they are going to die or feel like a heart attack.

Community leader Anastasia Penright gave this TED talk. Penright wanted to share some steps she had learned in dealing with workplace drama, to minimize and avoid it. She used various scenarios to illustrate her steps with hypothetical exchanges going on between coworkers.

Your flow state is when you feel completely at ease and lost in a task, leaving your sense of time and even identity behind. It was first described by psychology researcher Mihaly Csikszentmihalyi, where it is an optimum state often associated with professional athletic performances or professional musicians.

As the name says, call forwarding means that you can redirect your existing number to another and ensure no call goes unanswered. This feature offers plenty of benefits and helps organizations effortlessly streamline their call volume. There are also many ways to customize call forwarding and only forward when the call is unanswered.

Customer-centric organizations benefit from improving their service delivery through the use of a professional call center. Generally speaking, businesses of all sizes aspire to be as responsive as possible regarding customer service but need a solution to streamline their processes when communicating effectively.

There are many benefits to enlisting the support of a live answering service. For oil and gas companies, this is a viable solution that ensures improved operational efficiency and builds commercial excellence. This is where outsourcing to a 24/7/365 telephone answering service can be of real value.

At Intercon Messaging, ourur I.M. OK App enables lone workers to check in with a touch of a button through their mobile device. With continuous tracking and location features available, our monitoring center can locate employees if they require assistance or for any other reason.

This award is in recognition of a leader within our industry who has made an incredible difference in the lives of others by supporting and encouraging others to develop new skills and maximize their potential.