Virtual Receptionists for Small Businesses
Customers now expect 24/7 contact, whether by phone, email or chat. Our solutions can provide around-the-clock service to meet your customers' expectations. Let our team handle your small business's phone calls and email communications, so you can focus on growing your business.
Small businesses and retailers require a high level of customer service. Intercon Messaging understands this, which is precisely why we are here to support you with our customized solutions.
“Big corporations benefit from outsourcing their customer service. And you can too, with our contact centre services.”
Shannon, Customer Service Representative
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When you are away from a business, the last thing you need to worry about is how many potential calls or emails you miss. Enlist the support of our 24/7 small business answering service to address questions, take messages or transfer calls to your team.
Overflow Answering Service
24 Hour Answering Service
Afterhours Answering Service
Centralized Answering Service
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Small business owners rely on scheduling tools to organize their day. We can arrange and easily book your appointments, allowing your customers or prospects to reach out at a time most convenient for them.
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Customers are using your products at all hours of the day or night. Let our experienced contact center agents support and guide your callers to a solution when they call your help desk. We can respond to your calls or emails during the day, when you are busy, after hours or around the clock.
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People want to be able to reach your business at all times. Our webchat and email support ensure your customers receive an immediate response, so their messages do not sit in an inbox without action.
Customized and Flexible Support for Your Customers
We work with you to create a custom script for interacting with your customers so they always get the service that matches their expectations. Our experienced agents will determine how to process each customer engagement based on your criteria. Whether you have one set of procedures to follow or different instructions for each type of call, our system can be configured to accommodate your needs. As partners, we ensure your callers receive the care and attention they deserve.
An Affordable Customer Service Experience
Customer service is the core function of every business, especially in an increasingly competitive marketplace where customer satisfaction drives success.
We understand that a one size fits all approach is not appropriate for most companies, so we strive to provide customized solutions for every client. Our contact centre solutions are affordable and ideal for large and small businesses requiring customer service solutions tailored to their individual needs. And, like any other professional service, you only pay for the time we spend on your account and assisting your customers.
Our services ensure that no customer call or email goes unanswered, freeing up your team to engage with anyone who walks through your doors or critical business functions.
Why Choose Our Contact Centre Solutions for Your Business
The retail and service industry can be a world of unknowns, requiring you to be prepared to scale your customer service needs for events like the busy holiday season. This is why being accessible and ensuring every caller gets responsive service, no matter what time of year or day of the week, is critical to maintaining a good reputation. We can easily adapt our services based on the support you need and when you need it. Whether that's after-hours, all the time, or when you want. We will have a custom plan to suit your needs.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Start-Up Companies
Independent Retailers
Home Businesses
Online Suppliers
Contract Services
Sole Operators
Resources for Small Business
Deliver a Customer Service Experience They Want
We deliver the contact centre solutions that you can count on while providing your clients with an elevated customer service experience.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.