In serious situations, callers require a different type of response… one that provides a sense of security
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Oil and Gas Incident Response
Our customer service representatives are trained to be responsive to emergencies, such as fires, gas leaks, equipment malfunctions and accidents.
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Municipal Crisis Response
When residents find themselves faced with an emergency, such as a water main break or power outage, a live dispatch agent can quickly alert your team.
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Elevator Emergency Dispatch
When our 24 hour dispatch agents are alerted to an elevator emergency, the caller can feel confident that we will immediately dispatch the correct personnel.
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Business Continuity Support
When a weather event or natural disaster impacts your business, we are here to assist you. Our business never closes and we have a fully redundant solution.
Emergency Response and Dispatch
In times of crisis, trust us to provide comprehensive emergency solutions that align with your unique needs and emergency response plan objectives.
Our dedicated team of live agents is fully committed to swift action during any emergency situation, be it a gas leak, water main break, or elevator malfunction. They go to work immediately, ensuring the safety of the caller, your employees and the surrounding public by answering calls quickly, assessing the level of the emergency and dispatching the proper response.
With our quick response time and expert support, you can trust that the appropriate help will be dispatched immediately. Don't leave your emergency response plan to chance - choose our reliable services for maximum protection.
Stay Connected During Urgent Situations
In times of industrial incidents, bad weather, power outages, or evacuations that could disrupt your business, it's crucial to maintain contact with your customers. Our emergency response answering service is here to help.
Never be out of reach, even during ongoing emergencies. Our skilled agents will manage your calls and adhere to your emergency response protocols, ensuring seamless communication and peace of mind.
Service Customized to Your Unique Needs
We strive to get it right the first time. Our client care team has the experience to create a script for any client, and our solutions can be structured to fit the needs of any business.
Working closely with you, our team will develop a customized account script that ensures our agents effectively manage your emergency calls, gathering only the information you request and in the manner you expect.
Account customization allows our programmers to influence the way our agents handle emergency calls related to sensitive or contentious concerns when simply being polite and professional is not enough.
Industrial Incidents
Equipment Failures
Natural Disasters
Public Emergencies
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Third-Party Emergency Management Integrations
Our agents are adaptable and flexible with emergency call management processes. When your callers are dealing with a crisis, we follow the protocols and use the tools you want us to. Agents can be trained to employ your existing crisis management software, helping you implement and deliver your emergency management programs.
Our emergency response services, coupled with your third-party incident management tools, ensure that every emergency is appropriately assessed, dispatched and monitored 24/7/365.
Outsource Smarter With Intelligent Analytics
With our answering service system, account analytics are readily available. Receive customized reports straight to your email, on a daily, weekly, monthly schedule or on-demand. Review data like call types and dispatch history, which provides you with accurate and detailed information to make informed decisions about your emergency response processes.
Skilled Dispatchers
Our years of service and the combined experience of our team make us the dispatch center of choice for organizations in search of solutions for their emergency management needs.
Flexible Support
From how we address your caller's emergency to the instructions we follow, every aspect of our emergency dispatch solution can be configured to meet the demands of your business.
Reliable Solutions
We are never closed and available 24-hours. Whether you need us all the time, after-hours or on-demand, our professional representatives are always available and a quick call away.
Emergency Response Resources
Plan Your Response
Emergencies are not planned, but your response can be.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.