Why Companies Need an Emergency Response Answering Service

With an emergency response answering service, you can prepare for unexpected emergencies, disasters, inclement weather, and anything else that can compromise your business operations. Most importantly, you can still be available for your customers, employees and vendors when they need you the most.

Disasters Happen – Be Prepared

While a disaster is not something we think about daily, having a business continuity plan that ensures cohesive and uninterrupted service is essential. An emergency response answering service is a critical component that will support your business operations when there is a communication breakdown.

According to research, more than 40% of businesses fail to reopen after a disaster. The ones who do, find it hard to continue conducting business on a go-forward basis. This implies that preparedness is critical during emergencies. An emergency answering service can ensure that you are available 24/7 without interruption in service.

Being Responsive Matters, Especially During Emergencies

With our 24-hour live emergency response answering service, you can ensure your calls are answered and dispatched according to your custom scripts and call protocols. This prepares you for the unexpected. We make it easy for all of your callers to connect with you when a disaster or anything unplanned happens.

Emergencies happen, and with Intercon Messaging by your side, you'll always be prepared. Here are some highlights of our business continuity plan.

• Redundant servers

• Proficient recovery processes

• Multiple internet providers

• Remote staff

• Back-up generators

What is Your Plan for Managing Emergency Calls?

An urgent call typically requires a rapid response. A professional and experienced call centre such as Intercon Messaging is the best partner for emergency response answering and dispatching. There are many reasons why but the main ones include telephone coverage that can address emergency calls, especially during after-hours, holidays and weekends.

The reality is emergencies happen when least expected. These scenarios are unpredictable. This is why your business has to be ready and have continued communication. A top-tier emergency answering service will follow your custom scripts and call protocols to get urgent callers and other information to the appropriate individuals.

Let’s Connect

For more information about our emergency response telephone answering services, visit this link or call us at 866-605-2558.