In today's fast-paced business landscape, providing exceptional customer service is a key differentiator. Enter the world of answering services, a game-changing solution for companies looking to enhance their customer support, streamline operations, and boost overall efficiency.

September is National Preparedness Month, a crucial time for businesses to evaluate their emergency response plans and ensure they're ready for any unforeseen events. From natural disasters to power outages and technology failures, emergencies can strike at any time and disrupt business operations. One reliable way to ensure business continuity and effective emergency response is by integrating an answering service into your preparedness strategy.

At 10:30 pm, our team received the notice that we all had been dreading… "There is an out-of-control wildfire southeast of Drayton Valley... all residents, including all the Town of Drayton Valley, must be prepared to evacuate within 30 minutes notice…"

With an emergency response answering service, you can prepare for unexpected emergencies, disasters, inclement weather, and anything else that can compromise your business operations. Most importantly, you can still be available for your customers, employees and vendors when they need you the most.

Have you ever stopped to think about how much a missed sales call could cost your business? Let’s take a minute and do the math . . . Multiply the amount of your average dollar sale by the number of hang-up calls you get on your voicemail. This ballpark number is a good benchmark for how much revenue you could be leaving on the table and giving up to a competitor.

We all know that emergencies come in different forms depending on the type of business or industry. However, when these urgent situations occur, your phone must be answered quickly, with all information gathered accurately, so the correct on-call person or manager receives an immediate dispatch call or notification.

Who’s watching your business when you’re not around? Who’s monitoring your alarms and ensuring everything is as it should be at all hours of the day on every day of the year?

It doesn’t matter what you’re doing, it often seems that just as you’re getting down to the task at hand the telephone rings. Then you have a decision to make. Do you drop what you’re doing to answer the call? Or do you push on in the hope that the caller will either leave a message or call you back?