As a sales professional at an answering service, I can personally attest to the transformative power that scripting brings to our operations and client satisfaction. Utilizing a call centre scripting tool offers numerous benefits, not only for internal training and efficiency but also for enhancing the overall answering service experience.

At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.

Intercon Messaging has been honored with the exclusive 2023 Superior Agent Service Award, presented annually by the National Amtelco Equipment Owners. This association of Amtelco users is dedicated to education, networking, and development of best practices among members.

Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.

At the 2022 Annual CAM-X Convention, Intercon Messaging received our 22nd consecutive Award of Excellence (Top 10 Score), our 21st consecutive Award of Distinction (Top Score), and our 4th consecutive Award of Excellence Plus Dispatch for exceptional call management and response.

Intercon Messaging Inc. of Drayton Valley, Alberta, has been honoured with the exclusive 2021 Award of Excellence for 21 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, including telephone answering and message delivery.

This award is in recognition of a leader within our industry who has made an incredible difference in the lives of others by supporting and encouraging others to develop new skills and maximize their potential.

Every bit of the success we’ve enjoyed at Intercon Messaging over the years has been down to the diligence and dedication of the people who work here. It’s as simple as this; our staff are at the core of everything we do. They are the heart and soul of our business.