Our Company
Our Start as Valley Communications Ltd.
Located in Drayton Valley, Alberta, Intercon Messaging has been a fixture in the town for over 25 years. Initially purchased in 1996 by Pat Vos, the business was then known as Valley Communications Services Ltd. At that time, the business was ten employees strong and operated out of a modest switchboard office in the Poplar Ridge business sector.
In 2005 the answering service was relocated to a new location, and in 2006 it was rebranded as Intercon Messaging Inc. Investments in staff education and digital technology quickly elevated the company to a position where it could grow with the ever-changing industry.
Fast forward to 2013, and the team had outgrown the previous office configuration. The decision was made to add a new 10,000 sq ft dispatch center to better serve clients and employees. Over the last several years, our business has diversified and grown, and currently, the rest of the story is history in the making.
It was all hands on deck, with half of the staff remaining at the old office managing 9-1-1 and inbound calls… while the other half got to work setting up our new workstations and servers.
Pat Vos, CEO
Niche Services for Oil and Gas Producers
The importance of the oil and gas industry has played a key role in the development of Intercon Messaging over the last twenty years. When the business started, it was set up to meet the growing needs of the industry surrounding Drayton Valley, Alberta.
When the oil industry was at its busiest, our team monitored over 1200 locations and dispatched over 58,000 outbound callouts a month. While the company now serves a wide range of client needs, the oil and gas industry still remains at the very heart of our company’s business. And that didn’t happen by accident. We have the capacity and ability to monitor equipment and multiple critical processes, support safe working alone programs and deliver essential emergency dispatch solutions 24/7.
“If my dad hadn’t had off-farm work in the oil patch during the winter, we wouldn’t have made it on the farm. It’s a symbiotic relationship. The two work very well together.”
Pat Vos, CEO
Providing Contact Centre Solutions Across Canada
The majority of the contact centre action takes place in the Drayton Valley office; however, with the flexibility of our network and the telephony technology we utilize, we now have remote operations located across the country. Having agents located across several time zones has increased our ability to quickly scale our operations and our capacity to offer a wide range of services, including remote reception, asset tracking, oil and gas facility monitoring, working alone monitoring and emergency dispatch.
Corporate Social Responsibility
Social responsibility is the backbone of everything we do at Intercon Messaging and has been since the telephone answering service was started. Overlapping the attributes of Growing People and Cleaning up the World blurs into ESG and CSR. In our organization, that combines with our values and leads to expression in several ways.
Supporting Our Communities
Passionate about our clients and the communities in which they live, Intercon supports projects, events and initiatives in the areas in which we do business. Our team is committed to giving gifts of our time and talent, encouraging and supporting projects that increase education, promote lifelong learning and support community development.
In the early days, we invested in our community by professionally educating our staff to be trained in Emergency Medical Dispatch and Emergency Fire Dispatch, allowing us to provide 9-1-1 services to the local area until 2013.
With Intercon Messaging calling Drayton Valley home, we support numerous organizations and institutions such as the Drayton Valley Community Foundation, 4H, Drakes Handi Bus, Eagle Point Blue Rapids, Pembina Nordic Ski Club, Drayton Valley Curling Club, Drayton Valley Family & Community Support Services, AIM for Success, Breast Cancer and Movember.
“Giving the gift of our time is beyond rewarding, especially when we know that the actions we are taking as a team are going to impact someone else’s experience of life in a positive or rewarding way”
Nicole, Business Marketing
Digital Applications Supported by The Human Touch
Technology is continuously advancing, and there are many moving parts when it comes to delivering customer service and reliable monitoring solutions. We understand that each type of business has different needs to be filled, and we are continually adapting our services to provide relevant solutions. In a world driven by automation and artificial intelligence, human input can go a long way in understanding your customers, their expectations and their needs.
At Intercon Messaging, we believe that the right combination of technology and the human touch is essential to deliver reliable contact centre and monitoring solutions.
Solutions Driven by Technological Advances
Intercon Messaging has always been known for deploying the latest technology, the foundation of our five-star customer service.
When our CEO first purchased the business in 1996, the agents were operating on a manual switchboard, which was the standard technology at the time. By 1998, our company had moved to a digital call center platform and installed a paperless messaging system, Amtelco Infinity. This was a game-changer, as with the new technology, new, innovative features were available. And not only did it benefit our clients, but it also made considerable improvements to our contact centre operations. You can now find our old switchboard at the local Drayton Valley and Historical Society Museum.
Since the initial installation of the Amtelco Infinity system, we have continuously upgraded our contact centre platform and digital integrations. In the winter of 2022/23, we will roll out yet another upgrade, the latest in cloud-based call center technology.
Working closely with Amtelco and members of the NAEO (National Amtelco Equipment Owners) association, we ensure that we deliver the latest solutions and integrations available to our clients.
About Our Company
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Let’s chat and see how we can work together to support your customer service or monitoring needs.