Contact Centre Services for
Home Care and Hospice Centres
Our home care and hospice contact centre solutions can help you provide quality service to your families by managing essential calls when you are unavailable. Patient care is the top priority in these situations, and our solutions can help you effectively stay connected to your patients.
When you need care, there is nothing more comforting than another human voice on the other end of the line. And as a care provider, you want to offer as much comfort and assistance as possible.
“The key to our personalized customer service is our genuine empathy and care with the person on the other end of the line.”
Jacq, Customer Service Representative
Peace of Mind for Families and Guardians
At Intercon Messaging, we understand how important a family's first impression is of your home care or hospice service. Our agents deliver friendly, professional service and treat every caller respectfully. They can answer their questions, schedule appointments or connect them to the most appropriate member of your team.
Working with our contact centre to develop your call management script will assist your business in delivering an exceptional customer service experience. Customizing your solution ensures that the responses provided to your new or current patients are precisely what you want. Whether you have one set of procedures to follow or different instructions for each type of call, our system can be configured to accommodate your needs.
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Answering Service
When you are a 24-hour service, providing round-the-clock support is easier than you might expect. A 24/7 live contact center is always standing by to ensure your organization never misses a call, email or message.
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Appointment Scheduling
Families are busy and often unavailable until the evenings to manage their family matters. With our appointment scheduling service, your prospects can reach out and book appointments at the most convenient time for them.
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Working Alone Monitoring
Safety concerns can arise at any time while staff assist clients in their private homes or in extended care environments. Establish a reliable safe-worker monitoring program to help your healthcare staff stay safe during their day to day activities
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Web Chat and Email Response
When people are researching home care and hospice services, they typically do that online. They may have questions about pricing, hours and services. Our web chat and email support will ensure that your customers receive immediate responses.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Cost-Effective Contact Centre Solutions
Using a contact centre for your business can help you save time and money. Our solutions are cost-effective compared to staffing a dedicated receptionist or in-house team. Our representatives answer phones and emails promptly and ensure that a compassionate live agent is available to assist your clients. We are skilled in helping you maximize your productivity while reducing labour costs. In addition, you are only paying for the time spent on your account and managing your calls.
Timing Matters with Hospice Answering Services
It's critical to respond immediately to hospice care requests and situations. Delays are not an option. Clients can rest assured that their calls will be answered no matter what hour of the day or night, and they will have the comfort of speaking with a live agent.
Equipped with the latest digital technology, our agents professionally handle sensitive calls and messages when you are unavailable. We understand the importance of promptly relaying information to the proper staff, and as a service partner, we are here to ensure your callers receive the care and attention they deserve.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Hospice Caregivers
Respite Caregivers
Palliative Care Centers
Home Care Providers
Nursing Home Services
Assisted Living Facilities
Resources for Home Care and Hospice Services
Compassionate Customer Service for Families
Hospice and home care are very personal services, and every interaction can make a difference. When there's always someone to answer the phone, no matter the time or day, you maintain a link with them at all times.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.