In today's fast-paced business landscape, providing exceptional customer service is a key differentiator. Enter the world of answering services, a game-changing solution for companies looking to enhance their customer support, streamline operations, and boost overall efficiency.

September is National Preparedness Month, a crucial time for businesses to evaluate their emergency response plans and ensure they're ready for any unforeseen events. From natural disasters to power outages and technology failures, emergencies can strike at any time and disrupt business operations. One reliable way to ensure business continuity and effective emergency response is by integrating an answering service into your preparedness strategy.

As a sales professional at an answering service, I can personally attest to the transformative power that scripting brings to our operations and client satisfaction. Utilizing a call centre scripting tool offers numerous benefits, not only for internal training and efficiency but also for enhancing the overall answering service experience.

People talk about their Stampede experiences for months afterwards. Ultimately, the Calgary Stampede and its grandstand show vividly embody the spirit of teamwork and collaboration, demonstrating how collective efforts can elevate an experience beyond individual capabilities and exemplifies what can be achieved when people come together with a shared vision.

So, what can the infectious spirit of the Calgary Stampede teach us about teamwork, and how can we apply that in our work environments?

Are you struggling to manage your business's call volume due to temporary staffing shortages? Are you concerned about how this may impact your customer satisfaction and business processes? If so, outsourcing to Intercon Messaging may be the solution you need.

I’ve been doing a lot of Diversity, Equity, and Inclusion training lately, and I found that most of it focuses on workplace relationships. However, I believe that applying it with our customers in mind is essential for good customer service. Diversity, Equity, and Inclusion are, at least in part, about looking inward to find where our own unconscious biases are. DEI can be applied to shape how we treat customers as well as co-workers.

Believing you can return a customer's call and win over their business as if the initial call was never missed is a misconception that's increasingly risky to hold onto. Missed calls are not just about one lost conversation; they signify missed opportunities to grow your business, make a good first impression, and foster new leads.

Establishing a strong partnership between a vendor and a client is essential for the success of any business. This partnership requires a thorough understanding of the client's needs and the tools and services that are available to support those needs. For our answering service operations, this means mastering the intricacies of contact centre software solutions provided by vendors such as Amtelco.

The critical support offered by a lone worker monitoring centre can be a lifeline in certain situations. This article aims to shed light on this crucial service and its significant role in ensuring your safety.

In today's competitive real estate market, an answering service provides you with a trusted and affordable alternative to hiring an in-house receptionist, drastically reducing your costs and customer service challenges. You won't have to worry about the expenses associated with hiring, training, and retaining a full-time employee or managing a digital phone system yourself. Instead, you'll have access to a team of professionals who are ready to serve your clients round the clock.

Effective fleet management is critical for any business that relies on vehicles and equipment in their day-to-day operations. An essential aspect of managing a fleet is the ability to track and monitor your vehicles and equipment in real-time. This is where GPS tracking technology comes in.

Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.

Here at Intercon Messaging, we look back on the past year with deep gratitude and heartfelt appreciation. As one chapter closes and a new one is introduced, one can't help but marvel at how rapidly the hands of time seem to move… especially as I, or we, all get older.

Language not only facilitates communication but also serves as a bridge for connection between individuals. By recognizing the impact of language on our perception and understanding, we can begin to appreciate the diversity of human experiences and the incredible role that language plays in shaping our interactions with the world.

At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.

Traditional approaches, such as outdated sign-in procedures and difficult-to-use lone worker systems, contribute to gaps in safety. Employees may forget to check in or neglect to remember to use safety devices, rendering these measures ineffective. However, better alternatives are accessible to you through a lone worker monitoring service.

In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.

In the healthcare industry, patients expect to receive prompt and efficient service. They want to be able to access information and schedule appointments quickly.

By partnering with an answering service, businesses can tap into helpful call management resources that support many organizations, from government and public services, utilities and transportation, real estate and property management, public and animal health, and small businesses and trades – enabling them to provide timely solutions tailored towards their customer needs.

At 10:30 pm, our team received the notice that we all had been dreading… "There is an out-of-control wildfire southeast of Drayton Valley... all residents, including all the Town of Drayton Valley, must be prepared to evacuate within 30 minutes notice…"