September is National Preparedness Month, a crucial time for businesses to evaluate their emergency response plans and ensure they're ready for any unforeseen events. From natural disasters to power outages and technology failures, emergencies can strike at any time and disrupt business operations. One reliable way to ensure business continuity and effective emergency response is by integrating an answering service into your preparedness strategy.

As a sales professional at an answering service, I can personally attest to the transformative power that scripting brings to our operations and client satisfaction. Utilizing a call centre scripting tool offers numerous benefits, not only for internal training and efficiency but also for enhancing the overall answering service experience.

Are you struggling to manage your business's call volume due to temporary staffing shortages? Are you concerned about how this may impact your customer satisfaction and business processes? If so, outsourcing to Intercon Messaging may be the solution you need.

Believing you can return a customer's call and win over their business as if the initial call was never missed is a misconception that's increasingly risky to hold onto. Missed calls are not just about one lost conversation; they signify missed opportunities to grow your business, make a good first impression, and foster new leads.

Establishing a strong partnership between a vendor and a client is essential for the success of any business. This partnership requires a thorough understanding of the client's needs and the tools and services that are available to support those needs. For our answering service operations, this means mastering the intricacies of contact centre software solutions provided by vendors such as Amtelco.

In today's competitive real estate market, an answering service provides you with a trusted and affordable alternative to hiring an in-house receptionist, drastically reducing your costs and customer service challenges. You won't have to worry about the expenses associated with hiring, training, and retaining a full-time employee or managing a digital phone system yourself. Instead, you'll have access to a team of professionals who are ready to serve your clients round the clock.

Your business's success hinges on the power of first impressions. And in today's digital age, a virtual receptionist is your secret weapon to nail that first impression every time. Virtual receptionists are not just automated voices but real people offering top-notch service around the clock.

Language not only facilitates communication but also serves as a bridge for connection between individuals. By recognizing the impact of language on our perception and understanding, we can begin to appreciate the diversity of human experiences and the incredible role that language plays in shaping our interactions with the world.

At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as we proudly received not one, not two, but three national awards in recognition of our service.

In 1878, something groundbreaking happened that changed the way we communicate forever. Emma Nutt, a remarkable young woman with a soothing voice, became the first female telephone operator in the world.

In the healthcare industry, patients expect to receive prompt and efficient service. They want to be able to access information and schedule appointments quickly.

Intercon Messaging has been honored with the exclusive 2023 Superior Agent Service Award, presented annually by the National Amtelco Equipment Owners. This association of Amtelco users is dedicated to education, networking, and development of best practices among members.

We work hard so we can feel like we "deserve" to rest on weekends, days off or vacations. And even while on vacation, we work hard at enjoying ourselves and having fun. It can all be very exhausting. And when do we have time to REALLY rest? When we retire? How many of us are "running on fumes"?

Consumers often say that customer service is not what it used to be, and thanks to innovative customer service solutions, like those offered by Intercon Messaging, the opportunity to retain customers and secure new ones along the way, has become easier to do.

Yes… text, email, voicemail and mobile apps work, but they can't demonstrate the understanding, empathy or compassion that an agent can. A heart emoji will never replace the kindness, patience and experience of talking to a person. Human input can go a long way in understanding service expectations and customer needs in a world driven by automation and artificial intelligence.

Hearing someone’s voice helps us recognize them as humans and therefore treat them more humanely. It’s often a key component in making a sale and a central element to any interaction we have. For instance, whenever we read, we do so with a voice inside our heads. You probably hear a voice echo as you read these lines.

As a 24/7 telephone answering service, Intercon Messaging is thrilled to provide 24/7 telephone answering service and dispatch support to many businesses in the trucking industry. We salute, value, and know what a significant contribution you make to our lives.

Recently, there have been many challenges for supply chains around the world. Staff shortages and employee call-offs are two main reasons for delayed deliveries that slow the flow of raw materials and goods to the end-user.

As an affordable alternative to hiring additional staff for your organization, this type of outsourced service can assist with streamlining your calendar, improving office efficiency, as well as increasing sales, and generating new leads.

An I.T. help desk is one of the best ways to deliver responsive service to customers. It can also provide internal users with the most up-to-date information and support regarding your company’s processes, products, and services.