Why Choose Intercon Messaging

The Essential Human Touch

Deciding how to manage your customer service and staff experience is essential.

On the one hand, an automated service may be inexpensive, but often the system is missing the human interaction that fosters relationships and provides the opportunity to excel in customer care. But then again, a 24/7 in-house department requires multiple full-time employees and sometimes additional office space.

With Intercon Messaging, you can have the best of both worlds.

Our service integrates with most digital solutions, and you will have access to our award-winning contact centre and asset monitoring services, which is backed by friendly and professional agents.

We Are An Extension of Your Team

While we truly see each other as a tight-knit family at Intercon Messaging, our team still understands the importance of professionalism. When working with other companies, we know that we are responsible for supporting two separate clients: you and your customers.

Each of our agents set out to become a valuable part of your team right from the initial implementation. We know that successful integration is the key to efficient workflow and positive collaboration between Intercon Messaging and your business. 

“We have a great relationship with Intercon, and we really see them as an extension of our team. If we ask them any questions or require any changes, they respond quickly, and we feel like our input is always valued. Intercon always manages to make us feel like we are a top priority, and they are always willing to handle things from a different angle if needed.”

Affordable Packages and Pay Per Minute Billing

Intercon only charges you by the minute. This can save you a sizable amount of money over time. On top of the per-minute billing, there are no contracts required. When it comes to pricing, we provide clear and understandable rates with no hidden fees.

The rule "you get what you pay for" applies to our industry, and we find many clients learn that going for the cheapest option does not always guarantee quality. Outsourcing to Intercon Messaging’s team of expert customer service representatives will give you the flexibility in how you manage your customer service needs and the ROI needed to support the growth and success of your organization.

“When we found Intercon, it seemed like a win-win situation. We felt that by outsourcing our phone system, we could keep costs down. Plus, we did not have a great phone system, while Intercon already had a very advanced system. We felt that we could leverage their staff and technology to set up for 24/7 monitoring, and then we didn’t have to pay salaries or set aside office space.”

Dedicated Account Managers and Efficient Response Times

The gears of an organization are constantly in motion, and there are many aspects of a business that can change at any time. Intercon Messaging welcomes change with open arms. We listen to any and all requests from our clients and act on them as quickly and efficiently as possible.

“Intercon is always quick to respond and always on top of things. If there is a change in our schedule or process, they have it updated ASAP. They have fantastic record-keeping. If you ask for specific data, transcriptions or reports, they will pull it up for you right away.”

Scalable and Adaptable Services

There are a number of industries that can benefit from our monitoring and answering services. Whether it be oil and gas companies, municipalities, legal firms, small businesses, real estate companies, electricians or plumbers, we have learned that each type of business has different needs to be filled. We will continually adapt to your needs and easily scale as you grow because all the solutions we offer are completely customizable. 

“After a while, it just didn’t make sense to have one person answering every call. We decided to bring on a service that could screen calls, only put through the urgent ones to the on-call team and email the rest to us if they were not urgent. We are happy with what Intercon has to offer, and they are a great fit for our operations. An answering service makes a lot of sense when you are a smaller company. It saves money and some sanity!”