How an Answering Service Can Support Oil and Gas Companies Achieve Commercial Excellence

There are many benefits to enlisting the support of a live answering service. For oil and gas companies, this is a viable solution that ensures improved operational efficiency and builds commercial excellence. This is where outsourcing to a 24/7/365 telephone answering service can be of real value.

Oil and gas company managers may or may not know the benefits of how commercial excellence procedures can improve operational efficiency and especially emergency response. This is a very effective strategy for improving response time, customer service, and reducing labour costs.

Let’s Discuss How to Improve Efficiency

Many of the types of calls that come into an oil and gas office are typically customer service-related and don’t necessarily require much time to address. The challenge is when call volume is high, inbound service calls can be a distraction and interrupt daily operations for your team.

By redirecting calls to a professional answering service specializing in the oil and gas industry, managers can now minimize interruptions, streamline business operations, and improve customer service. This can increase customer retention rates because someone is always there to answer your phones and provide responsive service — and even schedule appointments.

Improve Emergency Response

Gas leaks present real-time emergencies for oil and gas companies and require rapid emergency response. Add a layer of redundancy to your emergency response plan by including a professional telephone answering service. This type of 24-hour service can heavily assist with emergency response needs, such as alert monitoring, after-hours answering, and urgent/emergency dispatching.

A top-tier answering service such as Intercon Messaging can receive emergency alerts and immediately notify or dispatch to specific individuals or a group of technicians in the event triggering data points have been reached.

Why Oil and Gas Companies Should Move Towards Commercial Excellence

There are plenty of commercial excellence programs for oil and gas companies, and as such, an outsourced answering service can be an integral part of yours. At Intercon Messaging, we work with oil and gas companies to take that first step forward in solidifying their commercial excellence plan by

• assisting with cost containment by reducing labour costs,

• deliver new and efficient channels of communication,

• consolidate and streamline administrative functions,

• improve business processes,

• and of course, no missed calls ensuring you have no down-time.

When it comes to customer service and emergency response, many oil and gas companies struggle with handling the number of inbound calls they are getting. Thanks to outsourced answering services and independent call centers, managing call volume, and excellence in call taking is not a problem — especially with Intercon Messaging.

Intercon Messaging is highly experienced in the oil and gas sector. For decades we’ve been the answering service provider of choice for many companies throughout Canada.

Let’s Connect

For more information about our oil and gas services, visit this link or call us at 866-605-2558.