Top 5 Reasons Why Businesses Need a Call Answering Service

Have you ever stopped to think about how much a missed sales call could cost your business? Let’s take a minute and do the math . . . Multiply the amount of your average dollar sale by the number of hang-up calls you get on your voicemail. This ballpark number is a good benchmark for how much revenue you’re could be leaving on the table and giving up to a competitor.

Nowadays, there isn’t anyone in business that can afford to miss a sales call — especially now.

Let’s discuss the most relevant reasons why to enlist the support of a 24/7/365 call answering service. Having phone answering support around-the-clock that is available any time your business phone rings can be the difference in your ability to scale your business or not. 

Below we list five significant reasons why businesses need a call answering service. There may even be some unexpected benefits you might not have been aware of.

Call Answering Services Can Save You Money

Hiring a professional answering service to answer calls is a decision many business owners have recently made, especially when reopening after COVID-19.

The cost of outsourcing call answering support is a fraction of what it would be if you were to hire an in-house staff. This type of service also allows owners to reduce the limitation of a 40-hour work schedule and become virtually available 24/7/365.

Multiple Options Outside of Traditional Answering Services

Appointment scheduling, urgent/emergency dispatch, and alert monitoring services are additional options and features that a professional answering service such as Intercon Messaging can provide.

A top-level call answering service usually offers these types of services. Most have professionally trained call agents who can do everything from providing basic support, answering questions about your products and service to processing payments and dispatching urgent calls.

This can free up a lot of time for an internal team and help them focus on other critical day-to-day operational tasks without interruption. All of which improves efficiency.

Custom Call Answering to Meet Unique Needs

Call answering scripts are easily customizable. Here at Intercon Messaging, we can incorporate your business greeting and brand voice into every call. Custom scripts allow our agents to represent your company professionally any time you or your team aren’t available.

Another benefit of having custom scripting is the fact that it can be changed and updated as you need.

Improves and Enhances Your Business Reputation

One of the easiest ways to improve and enhance your business reputation is to provide responsive and exceptional customer service 24/7. For many, hiring a call answering service is the best way to approach this. Callers who receive a “wow” experience when communicating with your organization will remember and will likely tell others.

When outsourcing to a professional answering service, call agents have traditionally been trained to provide excellent service. Your customized call instructions give operators everything they need to answer questions and represent your business just as anyone of your in-house staff would.

An Extension of Your Customer Service Department

These valuable tips shine a new perspective on how a call answering service can help scale and grow your business while improving customer service levels.

With custom call scripting solutions, flexible pricing, around-the-clock availability, and many other features, enterprises of all sizes and industries can benefit and save money.

A live answering service can be used as a 24-hour extension of your customer service department — ensuring consistent communication and responsive service for all callers.

Our award-winning team at Intercon Messaging is here to partner with you to bridge the gap between bringing furloughed employees back to work, saving you money, assisting you with scaling your business and improving customer satisfaction for your company.

Let’s Connect

For more information about our business, visit this link or call us at 866-605-2558.