You’ve got questions, we’ve got answers: Behind the scenes at our answering service.

Whether you are running a global corporation or a corner store, your staff are your biggest asset. A core of good employees is the beating heart of any successful organization. This blog talks about what you can lose by not having the right protections in place.

It doesn’t matter what you’re doing, it often seems that just as you’re getting down to the task at hand the telephone rings. Then you have a decision to make. Do you drop what you’re doing to answer the call? Or do you push on in the hope that the caller will either leave a message or call you back?

Only you can tell exactly what the impact of that missed call is on your bottom line. It very much depends on your business. It might be as low as a hundred bucks for a retail store. For a plumbing company or an electrician though, the cost is likely to be well into the hundreds of dollars, not to mention the missed chance for possible repeat business.

There is no shortage of competition, and ever-tightening deadlines mean you always feel as if you’re in a race against the clock. At the same time you have to deal with rising operational costs for labour, for fuel, for insurance and, well, for just about everything you can think of. Add that all together and it can make fleet management feel like quite a balancing act.

Counting on voicemail is really not a chance you want to take. Statistics show time and again that a significant number of callers will simply hang up rather than taking the time to leave a message on an automated phone system. That is something that holds true regardless of whether you’re using a traditional land line, a cell phone or a VoIP business telephone system.

Your website is your customer's first contact with your business. Integrating technology such as Live Web Chat into your website is the first step to modern day customer services. Click here to see how Intercon Messaging can help you get started today.