Explore Our Powerful Contact Centre Solutions
Our Core Answering and Monitoring Services
At Intercon Messaging, we understand the crucial role that answering and monitoring services can play in supporting business processes. With our comprehensive range of solutions, we deliver a variety of services that are tailored to provide the best support to our clients. Whether it's call or email management, message taking, appointment scheduling or emergency dispatching, our dedicated team is here to assist you.
Your business is important to our business, which means our team deeply cares. Our friendly staff are trained and committed to providing your business with the services and experiences you expect. We pride ourselves on being an industry leader, constantly striving to offer innovative solutions that foster meaningful connections, drive positive outcomes, and enhance productivity for our valued partners across various industries.
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Answering and Dispatch Service
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Appointment Scheduling Management
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Email and Messenger Monitoring
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Help Desk or Technical Services
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Work Order Management Services
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Working Alone Monitoring
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Journey Management Monitoring
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GPS and Fleet Management Monitoring
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Emergency Response and Dispatch
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Business Continuity Communications Support
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Critical Processes Alarm Monitoring
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Systems Alert Notification Monitoring
Customer Service Above All Else
Our business is 100% Canadian-owned and operated, and our team is driven to provide five-star service with the most current call center technology, training and knowledge.
Streaming your operations with Intercon Messaging means we become an extension of your business. By using any of our services, you will see the benefits of outsourcing your customer service and asset monitoring needs to a company that takes an organized and personalized approach to delivering contact centre and monitoring solutions.
Industries We Support
We have solutions that work for a broad range of industries, and we have the expertise to back these solutions.
Energy Resources
In the energy sector, having one less challenge to worry about, like handling public complaints, monitoring assets and ensuring your lone workers are safe, can boost your operational productivity.
Utility Suppliers
In an industry that demands 100% up-time, a contact centre can provide prompt and professional communication solutions to keep your operations running smoothly.
Trades and Contractors
Improve your availability to your customers and prospective clients with a dependable 24-hour contact centre. We answer questions, schedule appointments, or dispatch your on-call as required.
Real Estate
As a real estate agent, realtor or broker, you know how one missed call or email can impact your business. With our virtual receptionist solutions, you will never miss a critical engagement when you are busy.
Legal Professionals
Offering professional contact centre solutions that provide you with experienced representatives to answer your calls, schedule appointments and take messages while professionally representing your office.
Funeral Homes
When providing services in times of grief, every aspect of communication requires care and skill. You can trust us to care for your clients with the same attention to detail and professionalism as your own team would.
Property Management
Offering 24-hour customer service is essential to your property management business. Our experienced agents know how to provide your tenants with professional service whenever they reach out.
Transportation Logistics
We focus on keeping your customers and your business connected. Our agents extend your operating hours, allowing customers to ask questions or schedule deliveries or equipment whenever convenient.
Small Business
Customers now expect 24/7 contact, whether by phone, email or chat. Our solutions can provide around the clock service to meet your customers' expectations so you can focus on growing your business.
Municipal Governments
Outsourcing your inbound communication gives your employees time to deal with mission-critical public issues. From emergency response dispatch to inbound call management, our agents are available 24/7.
Healthcare Providers
Our 24-hour contact centre solutions improve efficiency and patient services by answering phone calls and scheduling appointments so that your team can focus on your essential healthcare functions.
Homecare Services
During these tough times, staying connected is extremely important. Patient care is the top priority, and our home care or hospice answering service solutions can help you effectively stay connected to your patients.
Solutions Supported by Amtelco Technology
When it comes to technology, Intercon Messaging works to stay at the forefront of what's current. That’s why we make it our priority to keep up to date with those innovations and to evaluate new products and new ways of operating as they emerge. Over time, we have learned how to take the best in contact centre technology and transform it into real-world solutions for our customers.
Dependable and Reliable Customer Service
By operating a 24/7 contact and monitoring center, we employ a network of staff and vendor partners to respond to on-call staffing needs, technical concerns or emergency situations.
We are always ready whenever you need us! And because of this commitment, we have invested in our call center infrastructure, including telephony systems, internet, security, facility and power. In addition, support and maintenance contracts are in effect with all major suppliers of our software and hardware.
This allows us to guarantee uptime and live up to our promises.
Connect With Us
Let’s chat and see how we can work together to support your customer service or monitoring needs.