Solutions to Monitor Web Chat and Email
Over the last two decades, the internet has changed things. It has allowed people to connect faster and more frequently than ever before.
Now people want to be able to reach your business at all times and expect the same exceptional customer service that they would receive in-store as they do online.
Call us at 1-866-605-2558 or fill out the contact form to get started.
Web Chat
We offer live chat services for your online customers. Our operators can monitor and respond to your live-chat messages and questions.
Email Support
Our email support service will ensure your customers are receiving immediate responses, so no message sits in an inbox without an answer.
Messenger Response
A fast, growing method of communication, our agents can monitoring and respond to messenger requests and questions.
Convenient and Straightforward Connection
We offer chat and email support to businesses of any size. Like a call answering service, we can also receive and respond to chat requests and email messages.
With Intercon Messaging’s web chat and email response service, a virtual receptionist reads, categorizes and responds to every conversation. Our agents can sort your emails, flag or forward messages or directly respond to the sender using customized answers from a series of pre-determined responses.
Our agents are trained to respond quickly to your chat or email requests, so your important messages never get missed.
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Even though your business hours only cover a specific portion of the day, it doesn't mean that people who rely on you the most can wait until the next day to connect with you.
That's precisely why we operate 24/7.
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Your procedures can be as simple or complicated as needed to deliver the service your business requires. Our advanced, customizable account scripts can be personalized to your needs, so our agents follow your instructions, ensuring we address every chat request or email as you expect.
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Our shift scheduler option allows you to create and update your organization's on-call schedule in our user-friendly client portal. All changes are automatically reflected in real-time.
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Our contact center system integrates with different third-party management tools to enhance our solutions or increase connectivity with your customers and staff.
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Our online client portal provides online access to your account features, from viewing and updating contact information and scheduling on call to listening to voice-logged calls.
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It is as simple as that! Cancel anytime.
A Suite of Custom Solutions
FAQs
We strive to be easy to do business with, focusing on being as transparent and accommodating with our customers as possible. This is why we will do our best to answer any questions you may have in our FAQ section.
If you do not find the answer to your questions, please contact us. We would love to chat and answer your questions.
