Elevator Emergency Response
Safety code for elevators requires that your elevator be connected to an outside staffed location operating on a 24/7 basis through the use of a phone system or wireless two-way communication. This ensures that trained agents are notified about any emergency and action can be taken to dispatch an appropriate response.
A dedicated emergency line ensures that any calls from an elevator are effectively screened to evaluate the nature of the call to determine if it’s a false alarm or an actual emergency.
We provide elevator emergency response services 24 hours a day, seven days a week, 365 days a year. Call us at 1-866-605-2558 or fill out the contact form to get started.
Elevator Emergency Dispatch
Utilizing a dedicated phone line or wireless service, connect your elevator help phone directly to our service. Let our agents ensure an efficient response occurs when your users call for help.
Fault Alarm Monitoring
Dispatch your on-call technicians when potential issues with your elevators arise. With real-time web-based monitoring, we can be alerted to changes in equipment status, like a unit out of service.
Most of us have never been trapped in an elevator, but what would you do if it happened to you? Your gut reaction might be to reach for your cell phone, but even today, you may struggle to receive a signal when you are stuck between steel and concrete. This is precisely why all elevators are equipped with the ability to call out for help either through a phone or wireless call button.
If the unthinkable happens, we can alert property managers, contact elevator technicians, or dispatch your emergency response team. Whether it’s an emergency, routine maintenance or a prank, our elevator answering service is always available to answer the call and respond appropriately.
We Are Available for Your Emergencies 24/7
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When elevators malfunction, time is of the essence. And an effective and reliable response is required. That's precisely why we operate 24/7.
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Individualized escalation procedures allow our team to initiate a reliable response by following a set of pre-determined escalation protocols unique to your business, department, or staff.
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Easily manage scheduling updates with our shift scheduler option. It allows you to update your organization's on-call schedule in real-time. This allows our agents to immediately see who's covering what run or department.
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Our online client portal provides online access to your account features, from viewing and updating contact information and scheduling on call to listening to voice-logged calls.
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It is as simple as that! Cancel anytime.
A Suite of Custom Solutions
FAQs
We strive to be easy to do business with, focusing on being as transparent and accommodating with our customers as possible, which is why we'll do our best to answer any questions you may have in our FAQ section.
If you do not find the answer to your questions, please contact us today, and we will ensure to provide you with an answer.
