At any place that takes calls, one must deal with angry callers. In this post, we’re going to explore some tips for doing that. Overall, you are trying to make them happy. Try to remain positive for a resolution. Give them options to empower them and ask if they have any other issues that might need help when their main problem is addressed.

Let’s say you have a farming client whose field worker is operating a large piece of equipment, and suddenly it breaks down and production halts. The foreman or field supervisor immediately calls you for emergency service, but you can't answer the call. They call your competitor, and you've just missed a profitable service call.

We're in an era where many companies who had brick-and-mortar locations now have been forced to pivot their business to an online platform — better known as click and order commerce. This has made logistic outsourcing one of the most profitable ways for big businesses to remain competitive and scale their operations.

An answering service is an effective solution to ensure service continuity while you begin to scale your business. Our virtual receptionists are available 24/7 to support you with after-hours answering, appointment scheduling and even emergency response answering services — just to name a few.

Many business owners are challenged with the lack of staff and limited availability of their employees. One of the best ways to recover in these unprecedented times is by outsourcing certain roles to professional service providers such as a 24 live answering and receptionist service.

In order to stay competitive and satisfy customer expectations, even small and medium size businesses must provide a point of contact outside of normal business hours. An after-hours answering service can be the solution to streamline customer needs with your service delivery. Don’t risk missing another call and losing out on new business.

In times where payroll costs are high and work hours are limited, an outsourced live virtual receptionist team makes for an effective way to reduce labor costs. According to Forbes, one of the key pillars for business infrastructure comes from implementing a virtual team that can provide telephone answering, take messages and dispatch to your on-call technicians.

It is an opportunity to have a vendor partner and outsource reception/control room functions to a professional award winning service. The telephone answering services of today are sophisticated, state of the art control rooms with highly skilled agents answering, handling and dispatching calls in a variety of ways.

What if each call is worth $200.00, that call turns into having that client every month of the year for $200.00 = $2400.00 per year. With one more call like that every month, 24 months later you still have all those new clients for $200.00 each per month = the potential increase in revenue is substantial.

The number one priority of Intercon Messaging is to be easy to do business with. Intercon’s core services include alarm monitoring and live call answering. They are here to help you stay organized and on top of things. And they can help to take the pressure off when things get busy or when you just need a break.

How are those New Year’s resolutions going? We’ve reached that point in January where, for some of us, that can be a bit of a sore point. But, if your diet’s starting to drag and that gym membership is beginning to look like a bad investment, don’t despair. The year is still young and there’s no better time than January to resolve to check the bearings of your business.

The first rule of business is to always be there when your customer needs you. But sometimes that’s not quite as easy as it sounds. People are busy and time is money. In today’s increasingly demanding marketplace your customer might decide he needs you at any time of the day or night at any time of the year.

As your business grows and the number of phone calls increases, you may find that you can’t handle the volume. A phone answering service may be just the ticket. Read on to learn about the difference between an automated and a live phone answering service.

There’s more to being a live call agent than simply picking up the phone. A skilled live call agent is a special kind of person who comes with a unique set of abilities and the right amount of training. In this blog hear from some of our front end staff on what goes into being a great live call agent.

This phrase said in a not so very pleasant manner is an indication that you have an unhappy customer on the other line that is probably calling about a service provided to them that they are not satisfied with. It can also be an experience with a previous agent that they are going to complain about. It can be anything. But one thing is for sure - that the customer is not happy.