Property Management Answering Services
A significant risk is associated with not responding promptly to inquiries or maintenance requests, resulting in lost lease opportunities and increased liability. Offering 24-hour customer service is essential to your property management business, and our experienced agents know how to provide your tenants with professional service.
Many challenges are associated with property management, and we remove one of those challenges by providing responsive customer service for your tenants.
“When tenants call, it’s usually because they are experiencing some level of an emergency, and we can immediately sense the relief when they are greeted by a live agent.”
Alicia, Customer Service Representative
Tailored Solutions for Your Property Management Business
Because every property manager handles things differently, we customize each script from the simplest needs to the most detailed protocols. The customization of your solution ensures that the responses provided to your tenants are precisely what you want. Whether you want a set of procedures followed all the time or have different instructions for each property, our system can be configured to accommodate your needs.
Working with our team to develop your call management script will assist your business in delivering an exceptional customer service experience, ensuring your callers receive the care and attention they deserve.
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Tenant Answering Service
When you are out of the office, the last thing you need to worry about is how many potential calls you miss. We can simplify your life with our after-hours answering service for property managers.
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Appointment Scheduling
People are busy. With our appointment scheduling service, we can help reduce vacancy rates. Choosing our 24-hour solutions for your property means you never have to miss another inquiry about property showings.
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Working Alone Monitoring
Safety concerns can arise at any time when showing properties or conducting maintenance requests. Establish a reliable safe-worker monitoring program to help your management staff stay safe.
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Web Chat and Email Response
People want to be able to reach your business at all times. Our webchat and email support ensure your customers receive an immediate response, so their messages do not sit in an inbox without action.
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Emergency Dispatch
Emergency response is a 24/7 concern to housing providers. So, we offer a wide range of emergency dispatch solutions for your individual property management needs.
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Schedule a Consultation
Want to know more about our services and ensure we are a good fit for your organization?
Stay Connected To Your Tenants With Our Affordable Solutions
Who likes to leave voicemails, sit on long hold queues or feel like their problems were not resolved? Not your tenants. With Intercon Messaging on your side, they won't have to. Our representatives answer phones and emails promptly, guaranteeing a well-informed live agent assists your callers. They are prepared to answer questions, contact your maintenance on-call or take a detailed message for you if the matter can wait.
Using a contact centre for your property management office can help you save time and money. Our solutions are cost-effective, and you are only paying for the time spent on your account or managing your calls.
Effective Emergency Support for Residents
Property emergencies can arise anytime, but most calls for maintenance issues occur after-hours. Be prepared to respond to these emergencies with a 24-hour answering service designed to ensure every urgent call is promptly dispatched. Our agents can assist your tenants in numerous ways, from providing basic troubleshooting instructions or dispatching an authorized vendor to respond. Our contact centre agents work day and night to provide quality customer service for you and your residents.
Why Choose Our Contact Centre Solutions
Property managers have many duties to attend to. One moment they are showing a property, and next, they submitting a background check or processing a rental application. By utilizing our property management contact centre, we can ensure that a live operator, trained on the protocols you have put in place, is available to field your calls. Offering 24/7 availability to your renters will reassure them that you are there for their needs.
24/7/365 Service and Support
Customized Solutions To Meet Your Unique Needs
Experienced and Professional Agent Representatives
Access to Web Based Client Tools and Voice Logged Calls
Automated Message Summary Reports and Custom Account Analytics
Student Housing
Apartment Units
Office Spaces
Retail Complexes
Commercial Spaces
Industrial Properties
Resources for Property Managers
Increase Your Availability and Reduce Interruptions
Chances are that you are not always available to answer your phone, which is precisely how our professional property management answering service can assist you.
Call us at 1-866-605-2558 or fill out the contact form to learn more about our solutions and to receive your custom quote.