Customer Service Solutions for Utility Providers

In an industry that demands 100% up-time, a contact centre can provide call center solutions to keep your operations running smoothly.

Interruptions to utilities can happen at any time, and it is imperative that your customers can reach you 24/7.

Whether you need to enhance your customer service experience or streamline your after-hours processes, Intercon Messaging is available around the clock to improve your availability and respond to your customers.

Utilizing our contact centre solutions allows your organization to increase its availability, permitting callers to access information, ask questions and report outages.

Smart Outsourcing for Emergency Outages

Every phone call is essential, but some are more time sensitive than others. In most cases, calls to utility companies are often about gas leaks, water main breaks, power outages or requests for heating fuel.

Regardless of weather conditions or holidays, our agents are on standby 24/7 to support your customers and restore your confidence by working with an award-winning partner. Our services can quickly scale to help manage changes in call volumes or service needs.

Stay Connected With Our Affordable Solutions

You and your colleagues are expected to provide seamless service to your customers, even beyond regular business hours. Offer your callers the best customer service with our answering and dispatch services for utility companies. We provide an affordable way for you to be there for your customers on a 24/7 basis.

Our Plans and Pricing

Scalable Services for Utility and Service Providers

Are you concerned about getting the phone experience just right for your callers? No problem. You have total control of the script from which our representatives work. This level of personalization ensures your team that your protocols and procedures are followed, and calls are routed appropriately.

Why Choose Our Contact Centre Solutions

We work with you to create a personalized solution for interacting with your customers, so they always get the service they expect. Our experienced agents will determine how to process each customer engagement based on your pre-determined criteria. Whether you have one set of procedures to follow or different instructions for each type of call, our system can be configured to accommodate your needs. As partners, we ensure your callers receive the care and attention they deserve.