Because every property manager handles things differently, we customize each script from the simplest needs to the most detailed protocols. The customization of your solution ensures that the responses provided to your tenants are precisely what you want. Whether you want a set of procedures followed all the time or have different instructions for each property, our system can be configured to accommodate your needs.
Working with our team to develop your call management script will assist your business in delivering an exceptional customer service experience, ensuring your callers receive the care and attention they deserve.
Who likes to leave voicemails, sit on long hold queues or feel like their problems were not resolved? Not your tenants. With Intercon Messaging on your side, they won't have to. Our representatives answer phones and emails promptly, guaranteeing a well-informed live agent assists your callers. They are prepared to answer questions, contact your maintenance on-call or take a detailed message for you if the matter can wait.
Using a contact centre for your property management office can help you save time and money. Our solutions are cost-effective, and you are only paying for the time spent on your account or managing your calls.
Property emergencies can arise anytime, but most calls for maintenance issues occur after-hours. Be prepared to respond to these emergencies with a 24-hour answering service designed to ensure every urgent call is promptly dispatched. Our agents can assist your tenants in numerous ways, from providing basic troubleshooting instructions or dispatching an authorized vendor to respond. Our contact centre agents work day and night to provide quality customer service for you and your residents.
Property managers have many duties to attend to. One moment they are showing a property, and next, they submitting a background check or processing a rental application. By utilizing our property management contact centre, we can ensure that a live operator, trained on the protocols you have put in place, is available to field your calls. Offering 24/7 availability to your renters will reassure them that you are there for their needs.
-
24/7/365 Service and Support
-
Customized Solutions To Meet Your Unique Needs
-
Experienced and Professional Agent Representatives
-
Access to Web Based Client Tools and Voice Logged Calls
-
Automated Message Summary Reports and Custom Account Analytics
