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When Your Business Phone Rings, Are You Available To Answer?

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Answering Service

Using customized call management scripts, our 24/7 virtual receptionists help your customers get the support they need.

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Appointment Scheduling

Our agents arrange, cancel and schedule appointments with callers according to your availability and scheduling needs.

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Help Desk Support

Businesses requiring technical or help desk support rely on our agents to assist callers by logging and troubleshooting concerns.

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Chat or Email Monitoring

Live web chat and email monitoring support offers your customers a convenient way to connect with your business.

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Live Answering Solutions

Revolutionize Your Customer Service Experience with Intercon Messaging

In today's competitive global market, exceptional customer service is a must. That's why Intercon Messaging is here to transform the way businesses support their customers.

Our live answering solutions and customer support services are designed to cater to all your inbound communication channels, including calls, emails, and chat messages. We believe that every customer engagement is an opportunity to build a lasting relationship, and our experienced team is available round-the-clock to provide supportive and responsive customer service.

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We Do More Than Answer Phones

At Intercon Messaging, we do more than just answer calls. We use modern digital tools to manage and enhance your customer service experience. Since 1996, we’ve helped businesses connect with their customers across all communication channels through our award-winning call center services.

Live Receptionists

Friendly and professional receptionists are trained to transfer calls to the right department or person, eliminating the need for full-time receptionists.

Automated Services

Answering services also offer automated services such as voicemail and IVR call routing, ensuring customers are connected quickly without agent intervention.

Customer Support

Agents can answer basic questions about products and services, or refer complex inquiries to a customer service representative at the business itself.

Message Taking

Prevent message loss and easily manage customer inquiries, by ensuring messages are recorded accurately and delivered promptly, leading to better customer service overall.

Bulk Messaging

Reach large audiences within seconds, by broadcasting messages quickly and conveniently without having to manually type out each individual message.

Call Screening

Prioritize calls based on importance or urgency. This ensures swift response to crucial calls, while less urgent ones can be addressed later.

Appointment Scheduling

Manage appointments by centralizing the process. Reduce the risk of double booking, no shows or missed appointments, while also saving time.

After Hours Service

Offer assistance outside normal business hours to accommodate late-night or early morning customer engagements and emergencies.

Technical Support

Allow staff or clients to quickly get help when they need it without having to wait for a technician to come out in person or spend time troubleshooting the issue themselves.

Award Winning Service

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Intercon Messaging

Outsource Smarter With Intelligent Analytics

Receive custom reports straight to your email, on a daily, weekly, or monthly schedule or on demand. Review data which will provide you with insight and knowledge about your customer service engagement.

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How We Provide Best Answering Service

Skilled Agents

Our years of service and the combined experience of our team make us the contact centre of choice for businesses seeking solutions for their customer service needs.

Flexible Support

From how we answer your customer inquiries to the instructions we follow, every aspect of your contact centre solution can be configured to meet the expectations of your business.

Reliable Solutions

We are never closed, and whether you need us all the time, after-hours or on-demand, our professional representatives are always available and a quick call away.