Most organizations depend on safety, consistency and communication to ensure their essential processes remain running and that equipment and operations function smoothly. This is why organizations across Canada rely on Intercon Messaging for dependable and accurate alarm monitoring.
With a proven track record, our experienced monitoring centre has been delivering top-quality notification management solutions for over 25 years, specializing in SCADA and XSpoc systems.
Our team is dedicated to delivering dependable services 24/7, and you can trust Intercon Messaging for your alert notification monitoring needs.
At Intercon Messaging, we do more than just answer calls. We use modern digital tools to manage and enhance your customer service experience. Since 1996, we’ve helped businesses connect with their customers across all communication channels through our award-winning call center services.
Live Receptionists
Friendly and professional receptionists are trained to transfer calls to the right department or person, eliminating the need for full-time receptionists.
Automated Services
Answering services also offer automated services such as voicemail and IVR call routing, ensuring customers are connected quickly without agent intervention.
Customer Support
Agents can answer basic questions about products and services, or refer complex inquiries to a customer service representative at the business itself.
Message Taking
Prevent message loss and easily manage customer inquiries, by ensuring messages are recorded accurately and delivered promptly, leading to better customer service overall.
Bulk Messaging
Reach large audiences within seconds, by broadcasting messages quickly and conveniently without having to manually type out each individual message.
Call Screening
Prioritize calls based on importance or urgency. This ensures swift response to crucial calls, while less urgent ones can be addressed later.
Appointment Scheduling
Manage appointments by centralizing the process. Reduce the risk of double booking, no shows or missed appointments, while also saving time.
After Hours Service
Offer assistance outside normal business hours to accommodate late-night or early morning customer engagements and emergencies.
Technical Support
Allow staff or clients to quickly get help when they need it without having to wait for a technician to come out in person or spend time troubleshooting the issue themselves.
Our years of service and the combined experience of our team make us the contact centre of choice for businesses seeking solutions for their customer service needs.
Flexible Support
From how we answer your customer inquiries to the instructions we follow, every aspect of your contact centre solution can be configured to meet the expectations of your business.
Reliable Solutions
We are never closed, and whether you need us all the time, after-hours or on-demand, our professional representatives are always available and a quick call away.
Certified and Knowledgeable Agents
Our team takes pride in doing business in the Canadian energy sector and has been a supportive player in energy production for over 25 years.
This has allowed our staff to fully immerse themselves in terminology and processes related to the industry's day-to-day operations. Because our team understands the industry, we have helped hundreds of companies achieve safer and more efficient operations with our accurate and reliable alarm monitoring solutions.
