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Elevator safety code requires your elevator to be connected to an outside, staffed location 24/7 by phone or two-way communication, so trained agents can be notified and dispatch an appropriate response.
The call connects directly to our live agents, who screen it to determine whether it’s a false alarm or a real emergency and then respond according to your procedures.
Yes. With real-time, web-based fault alarm monitoring we can be alerted to changes in equipment status — like a unit out of service — and dispatch your on-call technicians.
Depending on your escalation procedures, we can alert property managers, contact elevator technicians or dispatch your emergency response team.
No. Our elevator emergency response service does not require a long-term contract, and you can cancel at any time.