Public Emergency Response and Dispatch Solutions

An urgent situation can arise at any time — and when it does, your residents, employees and stakeholders need to know they can reach an effective, efficient response 24/7. Intercon adds a vital layer of security to your emergency response plan.

Plan Ahead

Plan Ahead With Emergency Response Solutions

We’re available around the clock, so you and your staff don’t have to be. Our trained, experienced agents take on the role of emergency dispatchers — supplying vital information to your callers, routing calls, requesting assistance and providing essential communication services through customized inbound solutions.

How We Help

Dispatch and Disaster Coordination

Trained dispatchers and adaptable call scripting keep critical communication flowing when it matters most.

Live Emergency Dispatch

Our agents act as emergency dispatchers — supplying vital information, routing calls and requesting assistance so callers reach the right help fast.

Disaster Response and Coordination

When things don’t go according to plan, our trained staff adapt quickly. Using the latest call scripting software, dispatchers determine the action required and notify the most appropriate personnel.

Why Intercon

Why You Need an Emergency Response Dispatch Service

Around-the-clock coverage and flexible, customized dispatch built around your incident response goals.

24/7/365 Live Agent Support

Live support day or night, so your residents receive the care and attention they deserve.

Individualized Escalation Procedures

Advanced call scripting customized to meet your incident response goals and protocols.

Rotation and Shift Scheduler

Manage on-call schedules through the client portal, with real-time updates for agents.

Compatible with Third-Party Emergency Tools

Works alongside the emergency management tools and systems your organization already relies on.

Online Client Portal for Real-Time Tracking and Reporting

Track status, reporting and account details in real time from computers, tablets and smartphones.

No Contract Required

A flexible solution with no long-term commitment — cancel anytime.

A Suite of Custom Solutions

Business Continuity Disaster Response

Keep critical communication running during disasters, outages and other business-disrupting events.

Elevator Emergency Response

24/7 live-agent answering for elevator emergency phones, connecting trapped passengers to help fast.

Oil and Gas Emergency Response

24/7 emergency response and dispatch built around the protocols of the oil and gas sector.

FAQ

Frequently Asked Questions

We strive to be easy to do business with — transparent and accommodating. Here are answers to a few common questions about our public emergency response and dispatch solutions.

Our public emergency response and dispatch solutions support municipalities, civic organizations and any group that needs residents, employees and stakeholders to reach help 24/7.

Yes. We are available 24/7/365, so you and your staff don’t have to be — callers always reach a live agent.

Our dispatchers use advanced call scripting, customized to your incident response goals, to determine the action required and notify the most appropriate personnel.

Our trained staff adapt quickly so that critical phone calls and other incident response functions are still handled correctly.

No. Our emergency response dispatch service does not require a long-term contract, and you can cancel at any time.

Get Started

Add a Layer of Security to Your Emergency Plan

Talk with Intercon about a public emergency response and dispatch solution built around your community and protocols.
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