If you need to transfer a caller, make sure to get their contact info just in case the call is disconnected. You've probably heard Call Centre Customer Service Representatives (CSRs) say this phrase "In case we get disconnected..."

Your after hours callers are just as important as those who call during office hours.

During the last month while travelling with my co-worker Jessica for courses, we've talked about winter driving a couple of times because she’s getting prepared to trade in her Irish drivers license for a Canadian one!

Avoid using 'cheers', 'uh-huh', 'mate', 'yeah', 'um' etc. Keep it friendly but business-like; you are speaking to a business contact not your drinking buddy.

Yesterday, October 28, site examiner Dan L'Heureux visited our site for our CAM-X Site Recertification. We are extremely excited to announce that we passed with flying colors!

On October 2nd, at the CAM-X (Canadian Call Management Association) 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, South Carolina, we were honoured with the 2015 CAM-X Award of Excellence for the 15th consecutive year!

On October 2nd, at the CAM-X (Canadian Call Management Association) 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, South Carolina, we were honoured with the 2015 CAM-X Award of Distinction for the 13th time!

We often get asked “Why do you think we need an Answering Service?” Rather than tell someone what they need, first we try to ask questions that help us find out more about them and their struggles. Here are a few of the questions we ask to help us understand how we can be of assistance.

A Telephone Answering Service (TAS) is a company that responds to and serves customers for other businesses. They are sometimes also referred to as Call Centres or Message Centres

Intercon is all about education and we educate continually. We have a wonderful education grid which is designed for anyone within the company to advance at a pace that is reasonable but challenging.

"Reality-Based Leadership: Ditch the Drama, Restore Sanity to the Workplace, and Turn Excuses Into Results" by Cy Wakeman

Inbound call centers do things like take orders. An example of that may be calling a 1-800 number that you see for a product you would like to have advertised during a TV commercial.

We are very excited to announce that our very own, Pat Vos has been selected as a recipient of the On Course Ambassadors of the Year Award for 2013. She was nominated by Kathy Magee of Northern Alberta Institute of Technology.

I feel that I am very fortunate to work at Intercon Messaging. One of the many reasons is that there are so many people here that love to read!

Cheryl, Taryn, Gloria and I attended the 2014 NAEO (National Amtelco Equipment Owners) 30th Annual Conference earlier this month.

When the floods hit southern Alberta June 2013, my son sent a text “Sure glad our house is on a hill…and mom, how are we going to help?” I text back “You work and send money son; I will go to Calgary and help.”

In June 2013 the rains came, the rivers rose and kept rising. Based on my interpretation of what I heard on the news the headwaters of Cougar Creek, the Elbow River, the Sheep River, the Highwood River, and the Kananaskis River which all empty into the Bow River, were in the eye of the storm.

One day my girlfriend said “You know, I am not changing; I like myself.”

On Friday October 19th, as the awards ceremony unfolded at the CAM-X 48th Annual Trade Show and Convention in Victoria, I had many thoughts running through my mind.