Live Answering Services for the Energy Sector
The energy sector is complex, relying on order, safety and communication to ensure programs and operations run smoothly.
Having one less challenge to worry about, like fielding inquiries or complaints, managing assets and ensuring your lone workers are safe, can boost your business, productivity and employees' work-life balance.
While many businesses can benefit from contact centre services, those in the energy sector can particularly benefit from our round-the-clock services and experienced agents.
It might be time to hire an answering service for your oil and gas or alternative energy business.
Increasing Efficiency for Service Companies
Competition in the energy industry is fierce, and the last thing a business wants is to miss a potential lead.
For most companies, the majority of calls they receive are from clients or potential clients with simple questions or requests. And although those requests may seem easily answered, stopping work to answer these calls can mean temporarily shutting down your operation only to start it up again after the call is complete. Each engagement adds up, impacting productivity and customer service, even if only for a short time.
That is why many divert their customer service needs to a knowledgeable contact centre to maintain a high level of responsiveness and customer service. Productivity will no longer be compromised, and the business can continue to run smoothly with fewer interruptions.
Improving Emergency Response Time
Natural disasters, system outages, gas leaks and other emergencies demand a rapid response. While you can't always plan for emergencies, a 24/7 emergency response answering service can ensure an immediate, live answer, day or night.
A dispatch centre specializing in emergency dispatch for the oil and gas sector can help employees adhere to a predetermined emergency response plan or offer a calm and objective response for the public during highly stressful situations. Having your calls answered by trained professionals adds a layer of security to your emergency response plan.
Get More Time Back with Efficient Asset Monitoring
Energy producers need to manage their equipment properly and minimize unplanned and costly downtime. Most digital monitoring solutions easily integrate with our system, and it's simpler than ever for producers to count on Intercon Messaging to monitor assets and notify their operators about critical equipment and infrastructure alarms, keeping assets in supreme working order.
Digital monitoring applications, coupled with our 24/7/365 live monitoring service, deliver pronounced benefits by enabling rapid responses to unforeseen risks, improving the after-hours work-life balance for your operators.
Ensured equipment protection comes with 24/7/365 monitoring of systems and alarms.
Keep Employees Safe with Our I.M. OK Lone Worker Application
With the nature of the energy industry, many workers are exposed to work-alone situations where they have little access to immediate support should problems arise.
It makes good business sense to be concerned about your greatest assets, your employees. And as the employer, you have the responsibility for minimizing and eliminating risks associated with employees who work alone.
Ensure their protection with Intercon Messaging's I.M. OK Lone Worker Mobile Application, supported by live agents. Our mobile application can also be combined with third-party GPS devices, providing a reliable monitoring solution that can increase safety and reduce your liability in areas with limited service.
Intercon is Passionate about the Energy Sector
We've dealt with diverse scenarios in the energy industry, from plant shutdowns and emergency response plan activation to dispatching those calls that can't be dealt with by anyone else.
Intercon Messaging employs individuals with extensive industry knowledge to provide a full range of contact centre and asset monitoring services like lone worker monitoring, emergency response dispatch, asset alarm monitoring and call management tools.
Our team is available around the clock to ensure your employees are kept safe, answer stakeholder questions, and that the environment and your equipment are protected.
Let’s Connect
Learn more about how we can tailor-make a comprehensive service plan to enable you to maintain a high level of customer service and improve operational efficiency throughout the energy production chain.
For more information about our services for the energy sector, visit this link or call us at 866-605-2558.
