FAQ: How do I forward my phone to Intercon Messaging?

There are several different types of call forwarding and instructions on how to forward your phone often vary from provider to provider, so we do recommend following the instructions provided by them - especially if you are utilizing VoIP. However below we've outlined call forwarding methods from three of the most common phone providers in western Canada.

PROVIDER: TELUS

How to Use Call Forwarding Variable (*72 Manual)
To activate:
1. Press *72, listen for three beeps and then a dial tone again. (Note: 72# is required in some areas.)
2. Dial the number you want your calls forwarded to. If that phone is answered, Call Forwarding is activated. If the number rings busy or goes unanswered, hang up and repeat the activation process within two minutes.
You will hear an intermittent dial tone that confirms that Call Forwarding is activated.
To deactivate:
1. Press *73. You will hear two beeps. Hang up and Call Forwarding will be deactivated.

How to use Call Forwarding Busy (Enhanced)
To set number of rings:
1. Press *94 and listen for three beeps and then the dial tone.
2. Press the number of rings that you want your callers to hear (from 2 – 9).
3. Hang up after you hear two beeps.
To activate:
1. Press *90. You will hear two beeps. Hang up and Call Forwarding will be activated.
To deactivate:
1. Press *91. You will hear two beeps. Hang up and Call Forwarding will be deactivated.

How to Use Call Forwarding No Answer (Enhanced)
To set number of rings:
1. Press *94 and listen for three beeps and then the dial tone.
2. Press the number of rings that you want your callers to hear (from 2 – 9).
3. Hang up after you hear two beeps.
To activate:
1. Press *92. You will hear two beeps. Hang up and Call Forwarding will be activated.
To deactivate:
2. Press *93. You will hear two beeps. Hang up and Call Forwarding will be deactivated.

PROVIDER: BELL

Call Forward Universal
Using Call Forward Universal:
1. Lift the receiver and press *72 and the designated telephone number.
2. Listen for two beeps then hang-up.
3. Call Forward Universal feature is activated.
To cancel Call Forward Universal:
1. Lift the receiver and press *73.
2. Listen for two beeps then hang-up.

Call Forward Busy Programmable
Using Call Forward Busy Programmable:
1. Lift the receiver and press *90.
2. When prompted, key in the designated phone number.
3. Listen for two beeps then hang-up.
4. Call Forward Busy Programmable feature is activated.
To cancel Call Forward Busy Programmable:
1. Lift the receiver and press *91.
2. Listen for two beeps then hang-up.

Call Forward Don’t Answer Programmable
Using Call Forward Don’t Answer Programmable:
1. Lift the receiver and press *92 and the designated telephone number.
2. Listen for two beeps then hang-up.
3. Call Forward Don’t Answer Programmable feature is activated.
To cancel Call Forward Don’t Answer Programmable:
1. Lift the receiver and press *93.
2. Listen for two beeps then hang-up.
3. Call Forward Busy Fixed to Voicemail

PROVIDER: ROGERS

Call Forward – All Calls
To activate:
1. Pick up your telephone and dial * 7 2.
2. Dial the full telephone number to which you want your calls forwarded.
3. If someone answers after you dial the number, ensure that you stay on the line for a minimum of five seconds or Call Forward will not be activated.
If the line is busy or there is no answer:
1. Pick up your telephone and dial * 7 2 again.
2. Redial the telephone number to which you want your calls forwarded. You will hear two beeps, confirming that Call Forward is activated.
3. Hang up your telephone.
To confirm that Call Forward – All Calls is activated:
1. Dial * 7 2. If you hear a busy tone, Call Forward is activated
To deactivate:
1. Pick up the handset, wait for the tone and dial * 7 3.
2. Listen for two beeps and hang up.

Call Forward - Bus
To activate:
1. Pick up your phone, dial * 9 0 and listen for the confirmation tone.
2. Enter the full 10-digit forward-to number.
3. Hang up.
To deactivate
1. Pick up your phone, dial * 9 1 and listen for the confirmation tone.
2. Hang up.

Call Forward - No Answer
To activate:
1. Pick up your phone, dial * 9 2 and listen for the confirmation tone.
2. Enter the full 10-digit forward-to number.
3. Hang up.
To deactivate:
1. Pick up your phone, dial * 9 3 and listen for the confirmation tone.
2. Hang up.

HELPFUL HINTS

• If someone tries to call you while Call Forward is on, your telephone will ring briefly to remind you that the service is activated. You can make outgoing calls, but you cannot receive any calls.

• If you subscribe to the Voicemail service and forward calls to an alternate number, your Voicemail service will not receive messages.

• If you forward your calls to a telephone number outside your local calling area, the usual long distance charges will be billed to your account, if the call is answered at that number. 

If at any time you would like assistance with getting your phone lines call forwarded to Intercon Messaging please feel free to contact us by calling your account specific phone number or by contacting one of our supervisors at 1-866-605-2558.