Are you the next member of our team?
Join us
Intercon Messaging
Connect With Us

Agent Monitored Journey Management Services

It’s not always the destination — it’s the journey. While en route, your employees face countless hazards that make driving one of their riskiest activities. Journey management monitoring puts a vital safety net in place, tracking your people and assets and ensuring proper notification and escalation if the unexpected happens.
Request a Quote

Customized Monitoring

Keeping Your Drivers Safe With Our Customized Solutions

We don’t believe one size fits all, so we customize every setup around your needs and requirements. Our business runs 24 hours a day, so you don’t have to — and every decision we make is based on your instructions, not judgment calls. Whether you have one set of procedures or different instructions for each person, our experienced agents monitor your drivers based on the hazards and criteria you specify.
Talk to Our Team

How It Works

Live Monitoring, Point A to Point B

Pair your existing devices with our around-the-clock live agents to keep every trip covered.

Agent Assisted Journey Management

Our live-agent monitoring accounts for your driver’s safety — you’ll know about incidents as they happen so you can take appropriate action.

Third-Party Journey Management Device

Our contact centre system integrates with a range of third-party journey management devices, so your solution and our live monitoring keep drivers safe between points A and B.

Why Intercon

The Value of Live Journey Management Monitoring

Around-the-clock coverage and flexible, customized monitoring built around the way your drivers work.

24/7/365 Live Agent Support

Experienced monitoring agents are available around the clock to keep your drivers covered.

Individualized Escalation Procedures

Incidents handled according to the escalation procedures designed around your drivers’ routes and risks.

Rotation and Shift Scheduler

Manage on-call schedules through the client portal, with real-time updates for agents.

Compatible with Third-Party GPS Devices

Integrates with a range of third-party journey management and GPS devices you already use.

Online Client Portal for Account Management

Access account features, contact information, schedules and reporting from anywhere.

No Contract Required

A flexible solution with no long-term commitment — cancel anytime.

A Suite of Custom Solutions

I.M. OK Lone Worker Mobile App

Put lone worker safety in every employee’s pocket, with automatic check-ins and live agent support.
Learn More

Live Agent Working Alone Solution

24/7 live-agent monitoring for employees who work alone, with real-time incident response.
Learn More

GPS Monitoring or Fleet Management

Track and monitor your vehicles and equipment in real time with monitored GPS solutions.
Learn More

FAQ

Frequently Asked Questions

We strive to be easy to do business with — transparent and accommodating. Here are answers to a few common questions about our journey management monitoring.

It’s a 24/7 live-agent service that tracks your drivers and assets on the road, so real people know about incidents as they happen and can respond according to your procedures.

Our system integrates with a range of third-party journey management and GPS devices. We can work with the solution you already have, or help you choose one.

Our agents follow the individualized escalation procedures established for your organization to make sure the right people are notified quickly.

Yes. Whether you have one set of procedures or different instructions for each person, our agents monitor based on the hazards and criteria you specify.

No. Our journey management monitoring does not require a long-term contract, and you can cancel at any time.

View All FAQs

Get Started

Keep Every Journey Safe and Accounted For

Talk with Intercon about a customized journey management monitoring solution built around your drivers and routes.
Request a Quote
Intercon Messaging logo
Let’s chat and see how we can work together to support your customer service or monitoring needs.
Client Portal Login

Industries

Solutions

Contact

©
2026
Intercon Messaging | All Rights Reserved