We all know the primary driver of every business is client satisfaction. We also know that it's not always easy to achieve. Nowadays, consumers not only expect excellent service; they also expect to speak with a live person who can address their needs quickly. This IS the differentiator between good service and a great customer experience.

How Can You Keep Customers Happy During A Pandemic?

With a new wave of COVID-19 coming in fast and coupling that with new restrictions and curfews, consumer frustration and anxiety are at an all-time high. Because of this, keeping customers happy and calm is even more challenging.

It takes a highly specialized skill set to ensure your customers have a responsive interaction with your organization, especially when you're not available, or it's after regular business hours. Callers expect to have their calls answered quickly, professionally, and accurately. A calming voice on the other end of the line sets the stage for an exceptional caller experience every time.

How Do Successful Businesses Keep Customers Happy Without Making Huge Sacrifices?

The answer is . . .

Enlist the support of a 24-hour live answering service so you can consistently deliver excellent and responsive service — while reducing your overhead payroll costs. This is just one of the reasons how call answering support can help you grow your business.

To be relevant and potentially grow your business, adapting to the new normal, which the COVID-19 crisis presented, means your team has to work harder to support the ever-evolving customer experience.

For retailers, this means creating a distinctive customer experience. For medical staff, it means finding new ways of ensuring all of your patient calls are quickly answered. It means no call goes unanswered for home services companies like plumbers, roofers, and HVAC professionals — regardless of time of day.

To remain relevant in a changing environment like this, business owners should aspire to improve the customer experience by injecting innovation, reimagining the status quo, and improving customers' ability to connect.

While a physical presence is critical to many consumers, 2020 showed us that shifting this paradigm to the next level defines successful businesses that will thrive after the pandemic has dissipated.

Creating “The Connection for the Future”

While we all know that this pandemic will be history one day, but the aftermath will be a challenge for many years to come. Businesses have closed, employees have been permanently displaced or furloughed, dreams lost, and the list of challenges will undoubtedly continue to grow.

However, an excellent opportunity has presented itself, and that is creating “connections for the future." This is where a top-tier 24 hour live answering service such as Intercon Messaging can be the conduit in helping you do so.

The reality is that everything has been redesigned in our lives, and customer support is no different. Owners and managers have invested in new business models that support an entirely new customer journey.

The post-pandemic environment's pace will force many businesses to continually reassess their strategies and prioritize direct contact over artificial intelligence.

Here are some ways that Intercon Messaging can help you stay relevant and provide solutions for creating new connection opportunities for your business.

• 24-hour live answering

• Business continuity support

• Reduce overhead costs

• Improve employee productivity and efficiency

• Professional representation

In a nutshell, consumers will require rapid response communications that offer the voice of a live person — a person to connect with about your business. In many cases, this is the new way of connecting and optimizing your customer's journey with your business.

Let’s Connect

For more information about our customer service solutions, visit this link or call us at 866-605-2558.