What Our Answering Service Clients Have to Say
Not all call centres are the same.
While we are proud of our agent education, our technology and our staff, we decided to survey our clients to see what they think. Here are the top things they value most about working with Intercon Messaging.
Commitment to Call Answering Excellence
Very professional and pleasant to work with. One of the main reasons we went with Intercon Messaging is their commitment to call answering excellence.
- Josephine H.
Win-Win Customer Service Outsourcing Solution
“When we found Intercon, it seemed like a win-win situation. We felt that by outsourcing our phone system, we could keep costs down. Plus, we did not have a great phone system, while Intercon already had a very advanced system. We felt that we could leverage their staff and technology to set up for 24/7 monitoring, and then we didn’t have to pay salaries or set aside office space.”
— Corie M.
Responsive Customer Service
“Intercon is always quick to respond and always on top of things. If there is a change in our schedule or process, they have it updated ASAP. They are excellent at record-keeping, and if you ask for specific data, transcriptions or reports, they will pull it up for you right away.”
- Karen H.
Professional Help Desk Support
"Our thanks and gratitude to the individuals who staffed the Call Centre during our recent project, which required help desk support. The feedback received about the contact centre staff from our callers was incredibly positive. We heard nothing but praise and high compliments about their professionalism, patience, courtesy, cheerfulness, and efficiency."
— Lisa B.
After Hours Call Screening
“After a while, it just didn’t make sense to have one person answering every call. We decided to bring on a service that could screen calls, only put through the urgent ones to the on-call team and email the rest to us if they were not urgent. We are happy with what Intercon has to offer, and they are a great fit for our operations. An answering service makes a lot of sense when you are a smaller company. It saves money and some sanity!”
— Mack E.
An Extension of Our Team
“We have a great relationship with Intercon, and we really see them as an extension of our team. If we ask them any questions or require any changes, they respond quickly, and we feel like our input is always valued. Intercon always manages to make us feel like we are a top priority, and they are always willing to handle things from a different angle if needed.”
— Pat D.
