Get To Know Us

Everything at Intercon Messaging Starts With our Values

We can only achieve our goals of providing excellent service to our customers when we work as a team. And our culture is the essential pillar that supports our business in achieving that goal. Our core beliefs reflect who we are and what you can expect from us, as they drive our commitment to excellence in all we do.

Even when growing our team, we seek individuals whose values align with our business, as it is those individuals who often succeed in our positive, supportive, family-like atmosphere. Once you get to know us, you will soon realize we speak in a language based on personal responsibility, awareness, integrity and growth.

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    Education

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    Flexibility

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    Fun

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    Trust

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    Integrity

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    Innovation

Guiding Principles

Commitment to shared goals is one of the cornerstones of teamwork, and it takes an engaged, committed team of agents and leaders to deliver comprehensive customer service solutions like ours. We achieve our goals by developing a work environment shaped by our guiding principles.

 

Treat our people better than we want our people to treat our clients.

We are a learning organization that values education and strives to foster mindfulness by seeking to understand and utilizing appropriate and constructive communication to build relationships.

Be EASY to do business with.

We are easy to work with, honest and always have your business and our employee's interests at heart. Our people, passion and culture are the secrets to delivering our outstanding service and fosters excellence and innovation in our industry.

Create and maintain an emotionally healthy workplace

We build relationships through leadership, compassion and mutual respect, so we are authentic and work to create a safe work environment that allows us to think and act together with a shared vision.

Operations Leadership Team

  • People Come First


    Guided by a people centered leadership team, Intercon Messaging is led by a group of individuals who have built a thriving business by cultivating a team of service specialists. We take pride in our work and understand that if you grow your people, you grow your business.

    The Why Behind Our Business >>

  • Image of Pat Vos, the CEO of Intercon Messaging

    Pat Vos

    CEO

  • Image of Serena, our Financial Department Leader

    Serena North

    FINANCIAL CONTROLLER

  • Image of Cheryl, our Client Care Department Leader

    Cheryl Bouchard

    CLIENT CARE MANAGER

  • Image of Gloria, our Employee Experience Advisor

    Gloria Hagen

    EMPLOYEE EXPERIENCE ADVISOR

  • Image of Alana our Information and Technology Coordinator

    Alana Nikiforuk

    IT COORDINATOR

Operations Support Team

  • Working With Our Team


    From the small steps to the big decisions that drive significant projects and initiatives, our team is driven by foundational leadership behaviours and the commitment to propose new ideas, ask questions, debate alternatives and recommend solutions.

    Geting Started With Intercon >>

  • Image of Leith Penton, Accounts Payable and Receivables

    Leith Sather

    ACCOUNTING

  • Image of Rebecca, our Account and Script Programmer

    Rebecca Foster

    CLIENT CARE AND PROGRAMMING

  • Image of Kayleigh, our Account and Script Programmer

    Kayleigh Farrell

    CLIENT CARE AND PROGRAMMING

  • Image of Nadine, our Quality Assurance

    Nadine Sans-Cartier

    QUALITY ASSURANCE

  • Image of Kassidy our Education and Training Coordinator

    Kassidy McGrath

    EDUCATION AND SKILLS DEVELOPMENT

  • Image of Nicole Coleman, our Marketing Coordinator

    Nicole Coleman

    BUSINESS MARKETING

Customer Service and Monitoring Team

  • Reliable 24/7 Support


    Our agent team consists of bright, talented people that bring diverse skills to the workplace and who are some of the best in the industry. The basis of our business is providing service to our customers, and we know that we couldn’t do this without our family of agents.

    A Career in Customer Service >>

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    Nicole

    VIRTUAL RECEPTIONIST AND DISPATCH

    “Our clients enjoy the work-life-balance they experience, knowing they have the option to forward their phones or alarm notifications at any time.”

  • Image of Kathy, Virtual Receptionist

    Kathy

    VIRTUAL RECEPTIONIST AND DISPATCH

    “We are a dependable and highly efficient team that offers and exceptional quality of service. We are proud to always go above and beyond for our clients.”

  • Image of Jaq, Virtual Receptionist

    Jacq

    VIRTUAL RECEPTIONIST AND DISPATCH

    “Ultimately, our clients choose us over our competition because we are down-to-earth, personable and relatable. Our clients find value in what we have to offer.”

  • Image of Jhuvic, Virtual Receptionist

    Jhuvic

    VIRTUAL RECEPTIONIST AND DISPATCH

    “Intercon is dedicated to providing excellent customer service, ensuring we meet everyone’s individual needs to the best of our abilities.”

  • Image of Shannon, Virtual Receptionist

    Shannon

    VIRTUAL RECEPTIONIST AND DISPATCH

    “We have a diverse team that is personable and drive to provide our clients with quality solutions, ensuring that they do not miss a call.”

Career Opportunities

Join our inbound answering service team and start making a difference today.