The 2020 harvesting season has started. Unlike other seasons, this one will be very different because of the COVID-19 pandemic. However, it can also provide many growth opportunities.

Farmers have a huge responsibility since they provide food for the general population in Canada and even in the world.  Grain, dairy, beef, and poultry farmers are in high production mode as consumer demand outweighs their supply.

Food production is a business that works around the clock. If you are a farmer, particularly a grain grower, you probably know that Alberta's harvesting season will be short this year. Herein lies one of the biggest challenges . . . ensuring on-time delivery to your customers while simultaneously being available to answer calls when new purchase requests or emergency service orders come in.

Hiring an Answering Service Can Keep Your Customers from Calling Your Competition

With a unique customer base, farmers and machinery dealerships are typically on duty 24/7. Their fast-paced world never slows. Think about it . . . we might need a lawyer or an accountant once or twice a year, but when it comes to farmers, we need them three times a day!

Farmers are typically out in the field, managing the harvesting process, safety protocols, and the production line.  Their day doesn't stop at 5 pm. They work around the clock just like us.

Here is a common scenario of why machinery dealerships leverage the support of a 24/7/365 answering service.

Let’s say you have a farming client whose field worker is operating a large piece of equipment, and suddenly it breaks down and production halts. The foreman or field supervisor immediately calls you for emergency service, but you can't answer the call. Here’s what happens next . . .

The caller hang-ups and is so frustrated because they need service right away, and you're not able to answer your phone. So, what do they do? They call your competitor, and you've just missed a profitable service call. The residual impact of missing these types of calls can be detrimental to your professional reputation.

A viable solution for never missing calls is to enlist the professional services of a telephone answering service. This way, you can keep your existing customers from calling your competitors.

What About Employee Call-Offs?

When working in the field or even in a production line, speed and efficiency are paramount to keeping an on-time delivery schedule.

Having your employees show up on time and ready to work is critically important on all fronts, especially for farmers and machinery dealerships. By implementing a 24/7 employee attendance line, you can reduce the impact of employee call-offs and enable your supervisors to pivot quickly. They are now able to fill shifts proactively and minimize delays on the production line.

Hire Our Answering Service Today and Start Dominating Your Market

If you’ve never thought of outsourcing your telephone answering to a professional service, now is the time to consider it.

Intercon Messaging provides 24/7 telephone answering support. Our after-hours, urgent/emergency dispatch, and messaging services ensure professional and responsive customer service any time of day or night. Having a live person with a calm voice on the other end of the line can mean the difference between a continued client or losing one to your competitor.

Let’s Connect

For more information about our services, visit this link or call us at 866-605-2558.