In times when payroll costs are high and work hours are limited, an outsourced live virtual receptionist team makes for an effective way to reduce labour costs and position your business to be available 24/7/365. According to Forbes, one of the key pillars for business infrastructure comes from implementing a virtual team that can provide telephone answering, take messages and dispatch to your on-call technicians — especially for after-hours answering.

The COVID-19 pandemic has certainly set the stage for business owners to embrace new technologies for conducting business. The concept of an outsourced answering service and/or virtual receptionist team is becoming more mainstream. Whether you have an e-commerce site, a busy medical office, or you are a professional plumber, your ability to take calls any time of day or night will set your business apart from your competition, and you will begin to dominate your local market.

Why You Need A Live Virtual Receptionist Service

It’s now easier than ever to save time and money while improving your professional presence. And one of the best ways to do so is to enlist the support of a high-performing live virtual receptionist team.

With shelter-in-place orders impacting the ability for small businesses to add administrative staff, a 24-hour live virtual receptionist can assist owners by ensuring professional call answering, accurate messaging and emergency dispatch any time, day or night. From medium-sized companies to large corporate enterprises, many will begin to experience rapid growth, and managers may not be able to add staff quickly enough, or when they do, the added payroll costs take a big chunk out of the bottom line.

There are so many benefits to having a live virtual receptionist team.

• Save time and money

• Focus on your business, not your phone

• No additional payroll cost

• Improve efficiency

• Minimize interruptions

• Improve your professional image

• Never miss a call

Improve Help Desk Service Delivery with A Live Virtual Receptionist Team

Improve help desk response by having a backup team of live virtual receptionists to support inbound troubleshooting requests and ticket creation. Logic-based custom call scripts enable many call answering services to effectively and accurately manage tickets, escalations and even conduct basic diagnostics for common issues.

From handling inbound calls, emails, product questions, SMS texts and chat inquiries, the team at Intercon Messaging allows you to quickly scale your IT support department and Help Desks at a fraction of the cost if you had to hire more in-house staff.

We’re here 24/7 to provide support coverage that enables you to reallocate your existing help desk personnel quickly so you can maximize the efficiency of your in-house team. The best value an outsourced virtual receptionist team can deliver is to ensure you don’t lose your capacity to answer and respond to help desk tickets and other service calls.

Key Benefits of Having A Live Virtual Receptionist Service for Tech Companies

• I.T. Answering

• Technician Dispatch

• System Alert Monitoring

• Help Desk Support

• Live Chat

Let’s Connect

At Intercon Messaging, we value direct contact and pride ourselves on our vast experience in working with a wide range of businesses. This is why we encourage you to contact us to see how we can help you reduce labour costs and improve efficiency regardless of what industry you serve.