There’s always been a big debate on the topic of should business owners be available after normal business hours to answer the phone. Truth be told, in order to increase your competitive edge, you really have to be available around the clock — but how do you do that when you’re not available?

Here’s How an Answering Service Can Be the Solution You Need

While some business owners think that it’s absurd to be available 24/7, others know that if they don’t pick up the phone, they might be losing business. Unequivocally, an after-hours answering service is the best solution to increase a competitive edge.

At Intercon Messaging, we know that being available 24/7 is tough but, in this day, and age, customers have come to expect real-time responsive service — especially after regular business hours. This is the time when most of your competitors are closed. Here are the top 5 benefits of enlisting the services of an after-hours answering service . . .

1. Save Time

   We’re all trying to figure out how to gain more time and this is especially true for business owners — regardless of industry. We all have 24 hours in a day, but if you are running a business, you probably know that even this timeframe is hard to handle. If you’re prioritizing answering the phone after working hours, you may be losing a lot of your quality time and quality of life with your family and the things that make you happy.

2. Improve Your Reputation by Delivering Rapid Response Service

   Being available when calls come is difficult and especially when you’re not available. So how do you do this? Here’s the magic . . . you leverage the support of an after-hours answering service to filter out routine vs. emergency calls while you enjoy time away from the office.

3. Save Money — No Need to Hire Additional Staff

   Hiring an answering service specifically for after-hours telephone support means reducing your labour costs while increasing productivity.

4. Increase Customer Satisfaction — Customers Need You Now, Not Later

   Callers deserve an amazing experience when contacting your business. Reaching a professional customer service representative who is experienced and trained to answer calls specific to your business is a game-changer. Especially when they have no idea that they are even speaking with an outsourced answering service.

5. Improve Your Work/Life Balance

   We’re sure you would agree that an after-hours telephone answering service is an important part of reclaiming your time — which is your most valuable asset. When you partner with a trusted after-hours answering service, you’ll be lightening your workload while ensuring that potential and current customers have a positive experience with your company.

A Solution That Builds Your Business Authority

Build authority as the service provider of choice in your industry and your local market by being available 24/7. No matter what type of business you’re building, you can’t always be available to answer every call and this is where our professional team of call agents here at Intercon Messaging comes in to support you.

In order to stay competitive and satisfy customer expectations, even small and medium-size businesses must provide a point of contact outside of normal business hours. How can you be available for your customers beyond the normal 9-5 without burning out you and your staff or hiring additional employees? An after-hours answering service can be the solution to streamline customer needs with your service delivery — seamlessly. Don’t risk missing another call and losing out on new business.

Ready to Make the Switch?

If you are still answering after-hours calls yourself, you can now make the switch to a more productive future and capture all of your calls especially when you aren’t available.

And if you are still exploring the topic of having an after-hours answering service, we hope that this post helped you realize its benefits. For more information, contact us today or call us at 866-605-2558.