This past year has shown us that the need for available healthcare services is at an all-time high. COVID-19 has spurred the demand for urgent patient care and created new challenges for many healthcare administrators and medical offices.

Many of these challenges indicate the lack of communication infrastructure used to manage the heavy load of inbound calls — especially when it comes to medical appointment scheduling.

Medical appointment scheduling is the perfect example of a process requiring new technologies to support growing demand. Even though appointment scheduling is a standard request in medical offices, it’s easy for administrative staff to become overwhelmed with managing patient calls — especially during the release of new vaccines that address our current pandemic situation.

Cancelling Appointments Should Be Easy

It's incredibly frustrating to be put on hold or, worse yet, land in a cumbersome voicemail tree as a patient. When a patient wants to schedule, cancel, or change an appointment, it shouldn't be that hard to talk to a live person, and most of the time, it isn't.

With a professional medical appointment scheduling service such as Intercon Messaging, you can easily improve your patient experience, streamline appointments and relieve your internal staff of stress and feelings of being overwhelmed.

Optimize Staff Efficiency

To optimize your in-house staff's efficiency, the best solution is to enlist the support of a medical answering service. Regardless of which side of the border your office is located, our team of professional call agents can support healthcare professionals by taking the burden off of their shoulders and put appointment scheduling on autopilot.

If you are wondering how all of this works, it’s pretty simple. When your staff is unavailable or on the other line, incoming calls can be redirected to a medical answering service for immediate answering and optimum patient service.

When a patient is requesting an appointment, the scheduling data is entered directly into your online medical calendar. There can also be an automated confirmation sent to the patient if required. If a patient needs to change or cancel, the appointment can be modified in real-time.

Greater Efficiency, Less No-Shows & Numerous Benefits

The rise in the popularity of medical answering services brings more efficiency to appointment scheduling options. Now, patients can get reminders and avoid wasting valuable time while reducing the number of no-shows. Healthcare professionals and doctor’s offices can now have a clear view of scheduled appointments and keep their patient database organized.

Ultimately, the benefits of outsourcing appointment scheduling for healthcare providers are numerous. They start with new patients, more fulfilled appointments, increased patient satisfaction, and reduced manual tasks. For patients, the sole benefit is an effective system that ensures maximum patient satisfaction.

Let’s Connect

Intercon Messaging is a patient-first medical answering service available 24/7/365 to support physicians, hospitals, urgent care clinics, and other medical offices and facilities.

For more information about our medical answering services, visit this link or call us at 866-605-2558.