If you smile while talking on the phone, and no one is around to see it, does it make a sound?
It might sound cliche, but it does! Smiling while talking on the phone might not be seen, but it is definitely heard.  

When you smile it helps to project an enthusiastic, natural and attentive tone, allowing callers to feel more comfortable during your conversations.

Stay tuned for more telephone answering tips from Intercon Messaging!