Did you know that your phone provider offers different types of call forwarding?

The terms used and the instructions on how to forward your phone often vary from provider to provider; however, we have listed the most common types below.

Types of Call Forwarding Available to You

Call forwarding is more than just a feature from your telco provider, it can actually be used as a strategy for expanding your business presence and improving accessibility for your callers. It’s actually one of the best ways to provide 24/7 support and customer service, giving the impression that you are always there for your callers. With call forwarding features like the ones listed below, any business can enhance its customer service and never miss a call again.

Call Forward Fixed

This is sometimes also referred to as ‘Remote Call Forward’ or ‘Permanently Parked’. All incoming calls will be automatically forwarded to the answering service 24/7/365. This is programmed by your phone provider, so it will need to be turned on or off by them. This is an ideal solution if you want your phone to be forwarded to your answering service provider all the time.

Call Forward Busy

This is sometimes referred to as ‘Busy Call Forward’. Call Forward Busy automatically transfers calls to the answering service when your phone line is in use. This is programmed by your phone provider. This is perfect if you don’t want to miss any calls, or your customers experiencing a busy signal.

Call Forward No Answer

This is sometimes referred to as ‘No Answer Transfer’. Call Forward No Answer lets you set the number of rings before your call forwards to the answering service. This solution is beneficial when you want the opportunity to answer your calls first before forwarding them to your answering service.

Call Forwarding Variable

This is sometimes referred to as ‘Traditional Call Forwarding’. It allows incoming calls to be automatically forwarded to a number of your choice.  You can choose to turn this on or off and/or change this number.

Call forwarding is a fantastic option to increase your availability to your clients while reducing the number of interruptions your employees experience.

Let’s Connect

Now that you know the difference between each call forwarding type, let’s discuss your answering service needs! For more information about our services and to schedule your no-obligation consultation, visit this link or call us at 866-605-2558.