At the 2023 Annual Canadian Call Management Association (CAM-X) Convention, hosted in Calgary, Alberta, a remarkable moment unfolded for Intercon Messaging as our team proudly received not one, not two, but three national awards in recognition of our service.

Intercon Messaging received our 23rd consecutive Award of Excellence, our 22nd Award of Distinction (Top Score), and our 5th consecutive Award of Excellence Plus Dispatch for exceptional call management and response.

Every single call that CAM-X reviews and rates for their programs goes under the microscope of an autonomous panel of industry judges, who meticulously evaluate our call handling prowess for "enhanced service" applications. Courteous behaviour, proper call techniques, expedient response times, accuracy, and a robust approach to customer relationship management are all integral elements to this evaluation - upholding the pillars of the call management industry.

At this illustrious moment, our entire leadership and operations teams would like to take the opportunity to express our gratitude towards our exceptional team, specifically acknowledging the tremendous efforts of our agents.

Award of Excellence

Recently honoured with the exclusive 2023 Onyx Plus Award of Excellence for 23 years of outstanding customer service, the award is presented annually by the Canadian Call Management Association.

Scoring criteria include:

• Response Time

• Courteousness of Rep

• Accuracy of Call

• Knowledge of Account

• Overall Impression of Call

 “Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. Congratulations on a well-deserved award!”

CAM-X President Leslie Wilson

Award of Excellence Plus

Winners of the 2023 Award of Excellence Plus, this award was presented by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services, for our team’s skill in telephone answering and message delivery.

Scoring criteria include:

Outbound Call Management

• Respect of the message delivery process

• Adherence to the methods, steps and delays for message delivery

• Accuracy of oral and/or written transmission of messages

• Courteousness and professionalism of the CSR

• Overall impression of the call – WOW Factor

Inbound Call Management

• Response time

• Knowledge of the account requirements

• Courteousness and professionalism of the CSR

• Accuracy of call details

• Overall impression of the call – WOW factor

 “Success is not an accident. It is hard work, perseverance, learning, and sacrifice. This award demonstrates all of these by the quality of service you provide your clients. Congratulations to you and your team on this great achievement.”

CAM-X President, Leslie Wilson

Award of Distinction

Our team won the prestigious 2023 Call Centre Award of Distinction, Top Score, presented by the Canadian Call Management Association, the Industry’s Trade Association, for providers of call centre services, including inbound order desk, help desk, and web-enabled customer assistance.

The Call Centre Award of Distinction was created in response to overwhelming requests by organizations across North America for a tool to measure the skills of their professional agents on the job. 

“The dedication, passion, and relentless pursuit of excellence are an inspiration to all. We believe that your achievements will continue to have a lasting impact on your customers and CSR’s. Congratulations on achieving this esteemed award."

CAM-X President, Leslie Wilson

About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry.

Please visit www.camx.ca for more information.