Emergency Response & Dispatch

Centralized - Trusted - Efficient

Emergency management is a 24/7 concern. We offer a wide range of Emergency Response & Dispatch solutions that are designed in partnership with you to meet your specific needs.

Intercon Messaging’s teams of Customer Service Representatives (CSR’s) are trained to be sensitive to any emergency situation and are able to handle all types of emergencies. Using the latest in call scripting software, our CSR’s determine the level of unit action required. Next the dispatcher will notify the appropriate team personnel to manage the emergency as well as perform all follow-up required.

EMERGENCY 911 CALL CENTER

Intercon Messaging is a 9-1-1 PSAP (Primary Service Answer Point). We provide the first and second levels of response and dispatch for emergency service providers.

Fully qualified Emergency Dispatchers on site 24/7 competent in map reading, GPS coordinates, 2-way communications, Standard First Aid, H₂S Alive, Emergency Medical and Fire Dispatch, and Aeronautical Radio Communication.

Features & Benefits:

• GPS monitoring and tracking
• 2-way communication
• Voice logged callout records
• Real time rotation / shift scheduler
• Mapping tools
• Standard First Aid Certification
• Emergency Medical Dispatch and Emergency Fire Dispatch Certification
• H₂S Alive Certification
• Radio licensing
• Emergency Response tracking and voice logged call records
• Message summary reports by e-mail, fax or print